About Indeed Flex

Indeed Flex (“Flex”) is a flexible staffing platform that connects workers with employers in the industrial, facilities management, and retail sectors. 

Previously known as “Syft” in the UK, Flex is bringing flexibility and control back to the hands of employers and workers in staffing. 

Breaking from the traditional staffing agency model, Flex seeks to benefit both employers and workers through technological innovation. An easy-to-use app which features qualified workers and a range of businesses; experienced workers who are verified by the Flex team and ready at short notice; a rating system where you can see Flexers’ previous job ratings and rate them after each shift. Flex saves employers time, money and provides a better staffing experience for both workers and businesses.

Welcome 

Indeed Flex’s core mission is to provide job seekers with a fast way to find temporary work that fits their lifestyles and to provide employers with a better staffing experience. With the backing, support, and resources of Indeed, the world’s #1 job site, we’re striving to transform the temporary staffing landscape to make access to work and job seekers fast and frictionless. 

Since each of Indeed’s Affiliates and Brands (as detailed in our HR Tech Privacy Center) shares the mission to help people get jobs, and help employers find great candidates, we developed the Privacy Center as a way of educating our users about our affiliates, and how we share data with them to provide the strongest product and service offerings to our users. You can find out more about how we share data between affiliates on our Privacy Center FAQ page.

We’ve recently updated our Privacy Policy to maintain trust and to ensure that our Privacy Policy clearly explains how we collect and use personal and non-personal data.

Here’s a summary of key updates:

• We have made changes to the structure and layout of our Privacy Policy to make it easier to read and understand.
• We have added more detail about the information we collect, how we use Personal Data, and the legal bases we rely upon to use Personal Data.
• We have updated our Region-Specific information section in attention to updates to the California Consumer Privacy Act in the California Privacy Rights Act (together, the “CCPA”) that went into effect on January 1, 2023. 
• We have expanded our Region-Specific information to include new U.S. state privacy laws and clarified our approach to the “Do Not Sell” requirement under the CCPA.
• We have provided additional details on automated processing and the forms of appeal for automated decisions.
• We have clarified Flex roles, such as Agency Worker and Client Worker, and their respective data processing responsibilities.
• We have refined definitions to align with updated data protection regulations and updated the information collected sections to provide greater transparency.
• We have provided additional details for exercising privacy rights, appealing denied requests, and contacting the appropriate data protection authorities.
• We have added details on how Indeed Flex uses artificial intelligence (“AI”) and provided information on the safeguards in place to ensure fairness and transparency in AI-assisted processes.

We encourage you to review the “Last Updated” legend below to determine when it was last amended. Any changes to the Privacy Policy become effective on the “Last Updated” date indicated below. 

If Indeed Flex is going to use Personal Data collected through the Sites in a manner materially different from that stated at the time of collection, then Indeed Flex will notify users via email and/or by posting a notice on the applicable Sites for 30 days prior to such use or by other means as required by law.

Indeed Flex reserves the right to amend this Privacy Policy at any time.

Privacy Policy

Last updated: 09 April 2025

1. Introduction

This Privacy Policy details the collection, use, and disclosure of personal and non-personal data provided to Indeed Flex (referred to here as “Flex”) when you access or use Flex’s online and/or mobile services, applications, and websites, and software provided by Flex on or in connection with such services or websites (the “Sites”).

The Flex App (UK site: https://indeedflex.co.uk/ US site: https://indeedflex.com/) connects Clients with Flexers at a lower cost than a traditional flexible staffing agency. Flex+ (https://indeedflex.co.uk/indeedflexplus/) is a platform used by Clients for scheduling Client Workers, Flexers and Agency Workers.  We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand what data we collect, how that data is used, and the ways it can be shared by us and you.

1.1 Who is Responsible for Your Information

This section explains when Indeed Flex is either a controller or a processor of your Personal Information, and which entity is responsible for your Personal Data. 

The ‘data controller’, which is the entity responsible for your information, will depend on your location and what kind of worker you are when using the Apps. For Flexers, Indeed Flex is the Controller of your information. For the purposes of this Privacy Policy, “Flex”, “Syft”, “we”, “us” and “our” means:  

• Syft Online Limited T/A Indeed Flex if you are located in the United Kingdom; 
• Indeed Flex Inc. if you are located in the United States; and 
• Indeed Ireland Operations Limited (‘Indeed Ireland’) if you are located anywhere else. 

If you are a Client Worker, the Client is your data controller and in certain circumstances Indeed Flex is the data processor in respect of your personal data. If you are an Agency Worker, the Agency that employs or engages you and Indeed Flex are separate Controllers of your information.

For Clients and Flexers outside the United States, Syft Online Limited T/A Indeed Flex and Indeed Operations Ireland Limited act as independent controllers of your personal data in certain instances and have determined their respective responsibilities for compliance with applicable data protection laws in this regard.

1.2 Important Definitions

1.3 The Scope of Indeed Flex’s Privacy Policy

This Privacy Policy covers data that we collect through the Sites, directly from data subjects, or that we obtain from third parties. In cases where you follow a link to a third-party website, you are no longer covered by our Privacy Policy, and any data collection or processing activity that takes place on that website will be governed by that website’s own privacy policy. We only collect data on the Sites that display a direct link to this Privacy Policy.

The Sites are not for use by anyone under the age of 18 or the applicable minimum age provided for in local laws. In all jurisdictions outside the UK or EEA, if you are under the age of majority in your jurisdiction, you must use the Sites under the supervision of your parent, legal guardian, or responsible adult. 

Indeed Flex adopts a range of measures to try to ensure that we do not accept individuals who do not meet the minimum age and any other applicable age requirements. These measures can include but are not limited to confirmation of the date of birth during the application process, and confirmation of documentation provided. 

If you are applying to work directly for Indeed Flex UK or US as an employee, and not as part of the App offering, please refer to the Applicant Privacy Policy.

Current and former employees of Indeed Flex should reach out to their Human Resources partner to reference the Global Employee Privacy Notice.

2. Data Collection and Use

2.1 Information that Indeed Flex Collects

In accordance with applicable data protection laws in the UK and the EEA, controllers must have a legal basis to process Personal Data. This means we rely on different legal bases to process your Personal Data, depending on the purpose of processing outlined in this Privacy Policy. Where Indeed Flex collects or processes sensitive personal information, it is done without the purpose of inferring characteristics about a consumer.

Full details of the types of personal data we collect from you, the purpose of processing it, our processing operations, and details of the legal bases we rely upon for UK GDPR are detailed below. 

2.2 Retention of Your Information

Where Indeed Flex acts as a controller of your Personal Data, we retain such data until it is no longer necessary to fulfill the purpose it is being used for, as required by applicable laws,  or until you ask us to delete it. 

In determining these appropriate retention periods, we consider the purposes for which we process Personal Data and whether we can achieve those purposes through other means. We also consider the extent, nature, and sensitivity of Personal Data and our legal obligations with respect to data. Where possible and relying on our legitimate interest in improving our Sites, Flex anonymizes or aggregates Personal Data, so that it can no longer be associated with or identify a user, in which case Indeed Flex can further process the information. Go here for more information on our retention periods.

Where Indeed acts as the Processor of your Personal Data, we store such data until instructed to delete it by the relevant Controller.

2.3 Information collected from Flexers:

2.4. Information we collect from Clients:

2.5 Information we collect about Agency Workers:

3. Disclosures and transfers of your information

3.1 Sharing your information with Flex Affiliated Entities and Websites

As mentioned above, our core mission is to connect workers with Clients which is a mission we share with each of our affiliates. In order to support that mission we share certain information with our affiliates. Such information sharing is governed by this Privacy Policy. We also developed the Privacy Centre as a way of educating our users about our affiliates and how we share data with them to provide the strongest product and service offerings to our users. We encourage you to visit the Privacy Centre to learn more.

Information shared by you with Indeed Flex may also be shared with any Indeed Flex affiliated entity, no matter where it is located, to provide you with enhanced and optimised functionality on Indeed Flex. This aligns closely with the purposes detailed in this Privacy Policy, in particular, by strengthening Indeed Flex’s ability to provide a simple and effective recruitment solution that connects Clients and Flexers. If you do not wish for your information to be transferred in this way you should not use the Apps. 

For the purposes of this Policy, “affiliates” means any entity that directly or indirectly, controls, is controlled by, or is under common control of or with a Indeed Flex entity, now or in the future. “Control” for these purposes means having a majority of shares or the right and ability to direct management. And this includes Indeed Flex affiliated entities located outside the European Economic Area (“EEA”), the United Kingdom or Switzerland. 

For more information on how we handle international transfers of data, please review Section 4: Transfers of Personal Data Outside of the UK and EEA.

Our affiliates and affiliated websites include: Indeed, Glassdoor, Simply Hired, Resume.com, Workopolis. In compliance with CCPA, we affirm that we do not have actual knowledge of selling or sharing the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information unless reasonably necessary and only for purposes permitted by CCPA, including but not limited to performance of services and user security.

Such data sharing with Indeed Flex affiliates will be performed for a number of specific reasons:

• Improved Services

To provide Flexers with a more personalised and improved content, performance, features and services on Indeed Flex and its affiliates’ sites. For example, Indeed Flex and its affiliates will use your previous search and browsing history (e.g. the engagements/jobs you click on), IP address, or your profile information, to determine relevant search results. Such sharing will also be performed to facilitate improved data analysis, testing, research, and service improvement.

• More Employers, More Job Listings and More Workers

Such data sharing will allow Flexers to access an even broader database of jobs and Clients, and for Clients to access more Flexers. For example, Indeed Flex will be able to recommend jobs or Clients on Flex or on websites of Flex affiliates, as well as facilitate applications and display engagements/job listings from the Apps to Flex affiliates’ websites and vice versa. Flex or another Flex affiliate will be able to recommend a Flexer to a Client hosted by Flex or to a Client hosted by a Flex affiliate. Equally, a Flex affiliate will be able to recommend an engagement/job listing hosted by a Flex Client to a Flexer hosted by a Flex affiliate. Indeed Flex and its affiliates will also be able to share Client data (such as account information and behavioural data) to provide a better experience to those Clients.

• Better Security for Users

Such data sharing will allow Indeed Flex and Flex affiliated entities to process your personal data for the purpose of improving user security and internal operations, troubleshooting, and detecting and preventing fraud and spam.

3.2 Transfers of information to Clients

Indeed Flex shares Flexer information with Clients through the Apps. 

If you are a Flexer using the Flex App, by applying or signing up for an engagement with a Client you agree to the disclosure of your personal data to that Client. It should however be noted that Indeed Flex provides limited information to Clients in such cases. Please also note that Clients process personal data received through the Apps as data controllers, independently responsible for their own handling of your personal data. As such, if you are a Flexer, any requests to exercise your rights in respect of personal data processed by a Client as Controller should be directed to that Client. 

If you are a Client, you agree to process the personal data of Flexers, provided to you through the Flex App, only for the purpose of (i) availing of the Flex App service in accordance with the Flex App Terms and Conditions which includes engaging a Flexer or (ii) as otherwise required or permitted under applicable data protection laws. As a Client you further agree to comply with all of your obligations under applicable data protection laws with respect to the collection, processing and storage of Personal Data provided to you by Indeed Flex, including the provision of your own Privacy Notice to the worker where necessary. 

3.3 Information shared with Clients by Workers

Indeed Flex is not responsible for or liable to the Client acting as Controller of data such as but not limited to data which Client is legally required to maintain, data which is uploaded to the platform, data  exchanged directly between Flexers/workers and Clients during an engagement or otherwise shared with one another outside of the Apps, Clients processing data for their own purpose on the Flex+ App. Clients, as Data Controllers are responsible for their own processing of worker information.

Indeed Flex is not responsible for, or liable to, the Client acting as Controller of data, such as, but not limited to, (a) Client Worker data which Client is legally required to maintain, (b) Agency Worker data which is uploaded to the platform by Agencies, (c) data shared directly with Client by Agency Workers or Client Workers during an Engagement or otherwise shared outside of the Apps, or (d) Clients processing data for their own purpose on the Flex+ App. Clients, as Data Controllers are responsible for their own processing of Agency Worker and Client Worker information.

3.4 Transfers of information to Service Providers

In order to provide you with our services through the Apps, we may share your personal data with selected third parties including:

• credit reporting agencies, if you are an Client, for the purpose of carrying out credit checks and the Disclosure and Barring Service, if you are a Flexer using the Flex App, for the purpose of carrying out background checks;
• our business partners, suppliers and sub-contractors in connection with our operations and for the purposes outlined above only. Examples of such suppliers include partners we use to market our products,  our cloud-based communications software provider; our CRM software provider, our cloud storage provider and our document management system provider;
• analytics and search engine providers that assist us in the improvement and optimisation of the Apps;
• if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
• if Indeed Flex or substantially all of its assets are acquired by a third party, in which case personal data held by it about the Apps’ users will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (UK Flexer Terms, US Flexer Terms, Flex+ Terms) and any other applicable agreements; or to protect our rights, property, or safety or that of our customers, or others.

3.5 How we share information / recipients

We only disclose your personal information to third parties as follows:

• We use affiliated and unaffiliated service providers all over the world to help us deliver our service and run our business subject to strict confidentiality agreements. These companies are authorized to use your personal information only as necessary to provide these services to us;

4. Transfers of Personal Data Outside of the UK and EEA

Information shared by you with Indeed Flex will be shared with our service providers and other Indeed Flex affiliated entities, no matter where they are located, for the purpose of providing you with the Apps and improving the Apps, and any other purposes described in this Privacy Policy. This means that your personal data will be transferred to other countries, both inside and outside of the UK and the EEA. 

We rely on a combination of legal mechanisms to support transfers of personal data outside of the UK and the EEA, which may include, where appropriate, the execution of Standard Contractual Clauses with the relevant recipients to ensure that any personal data transferred is subject to appropriate safeguards and other decisions from appropriate authorities that a third country provides an adequate level of protection.

4.1 GDPR Protections

Transfers which are subject to the GDPR  are performed based on agreements that also incorporate the protections and requirements provided for under Chapter V (and Article 28, where appropriate) of the GDPR. This incorporates EU data protection requirements to ensure adequate protection of such personal data transfers.

5. Automated Processing

In order to optimise the performance of the Apps and the Site, Flex performs automated processing of personal data including profiling in limited instances. This processing involves the Apps suggesting suitable engagements for you on our platform, on the basis of your Skills, experience and previous ratings. As explained below, Flex also uses automation to help prioritize candidates for interviews, and Flex and Clients use automation to shortlist suitable candidates for shifts.

Automation related to Flex interviews

Flex uses a machine learning model to help prioritize candidates for interviews. The model factors in your experience and proximity to the work site. Even if you’re not automatically selected, you can re-apply at any time and remain eligible to apply for other jobs. Our recruiters may also still contact you for an interview if a spot becomes available. 

Automation related to The Indeed Flex Levels Program (“Levels” or “the Program”) – only Flexers

As a Flexer, your performance is evaluated through your actions, behaviors, and Client ratings. You can review your performance details, including positive and negative actions, score impact, and level information, within the Flexer App. For information on the appeal process, please refer to the Flexer App. More details about The Program are available in the Levels Policy, located in the Onboarding section of the Flexer App.

Automation related to ‘ratings’ – only Flexers

• Automatic 5* Rating – We start everyone at 5* to help them get their first shift. This rating disappears after the first rating from a Client;
• Automatic venue block – If a client rates you less than or equal to 3* on a role, you will get automatically blocked from future offers for that venue;
• Automatic preferred Flexer – If a client rates you as 5* on a role, you will get added to the Client’s preferred staff pool;
• Automatic skill progression – Ratings of 4/5* by Clients lets them comment on additional skills that you have displayed during the engagement. This can increase the skills listed on your profile and may increase the job offers that you are eligible for;
• Manual ratings and comments – Ratings from Clients to Flexers are made after every engagement is completed;
• Manual ratings and comments – Ratings from Flexers to Clients are made after every engagement is completed.

Automation related to work history – only Flexers

• Work history and references require a valid contact name and email address to verify. You should ensure that you have your referee’s permission to supply their contact details (Email, Name, Phone number) to Flex.

Automation related to surveys – only Flexers

• Surveys on satisfaction are sent on an automatic cadence to measure engagement, your preferences relating to engagements, and to improve our product and services.

Automation related to right to work or critical documents – only Flexers 

• If your right to work document expires, you will be automatically unverified. If you are not verified, you cannot receive offers through the platform. Please ensure that you maintain up to date right to work documents.

Smart matching feature 

Flex offers Clients several smart matching features that assist Clients in offering and assigning engagements to Flexers. Depending on the specific options that a Client selects, our smart matching will determine which Engagements are shown to Flexers on the Flex App. The smart matching feature may also offer engagements to Flexers and Client Workers on a priority order basis, and determine which Flexers and Client Workers are accepted for an Engagement based on the criteria described below.   

• Skills: this criteria considers whether the Flexer has the skills required for the job, such as whether the Flexer has been verified for the role through the onboarding and verification process, and whether the Flexer has the Skills requested by the Client on the Flex Platform.

If a Flexer’s onboarding document that allows them to work for Flex expires, such as their right to work document, they will be automatically unverified in the Platform. Flexers who are not verified are unable to receive Engagement offers or apply for Engagements through the platform.

• Flexer / Client Worker preferences availability: this criteria considers whether the Flexer / Client Worker is available for the Engagement and whether the Flexer / Client Worker’s preferences match the terms of the Engagement. For example, to be eligible for an Engagement, the Flexer / Client Worker must not already be booked for conflicting Engagements. The hourly rate and location for the Engagement must also match the Flexer / Client Worker’s pay and location preferences.  
• Performance: this criteria considers whether the Flexer meets minimum performance standards for the Engagement. This includes a Flexer’s average rating and other performance-related standards, such as how frequently the Flexer is late or does not show up for a shift.
• Flexer activity on the Flex App: this criteria considers the Flexer’s interactions with the Flex App. For example, Flexers who have been inactive on the app for over three months may not be considered eligible for an Engagement. 
• Client Preferences: this criteria considers whether the Flexer or Agency Worker meets the Client’s set preferences. For example, Clients may choose to prioritize offers to Flexer or Agency Worker who have worked with them before. They may also exclude Flexer or Agency Workers they have not had a good experience with. 

To the extent that our smart matching features rely on automation, such processing is carried out where it is necessary for the performance of our agreement with our users and to allow Flex to provide its services to Flexers and Clients. 

Forms of Appeal for Automated Processing

To contest any decision generated by automated means or to seek further information in this respect, please contact us as outlined in Section 8 of this Privacy Policy.

How we use Artificial Intelligence or “AI”

At Indeed Flex our core mission is to connect workers with Clients. In support of this goal, we use personal data to develop, train, build, and use statistical models, including artificial intelligence (“AI”), to improve some of our products and services.

Indeed Flex may, in some jurisdictions, enable chatbots, which allow you to take certain actions on the Site, such as getting support for your queries or otherwise interacting with the Site. We use the information you share in a chat with a chatbot to provide more personalized responses or relevant information in that conversation, when you are seeking to take certain actions on the Site such as looking for support, or otherwise interacting with the Site.

We use an AI agent to assist in the screening of candidates. It does this by scheduling, conducting, transcribing and evaluating candidate interviews. The AI agent is designed to evaluate candidates’ fit for a role, based on predefined criteria prescribed by a human, ensuring a fair and efficient process. If you choose the AI Interview option, your entire application, including the AI interview component, will be reviewed by a human and no decisions relating to you will be made solely by AI.

This is new and continuously evolving technology that may sometimes give inaccurate or inappropriate information that does not represent Indeed or the Employer’s views. If you wish to contest any aspect of your AI agent interview, have any concerns with the AI interviewer’s response, or have questions on how we use AI, please contact us as outlined in Section 8 of this Privacy Policy.

Indeed Flex is committed to investing in these areas and will continue to develop and deploy solutions to achieve these goals, ultimately making it easier to connect  Flexers with Clients. You can find more details on Indeed’s AI Principles and Responsible AI at Indeed within Indeed’s ESG hub. We’ll continue to build on these efforts and integrate additional privacy safeguards as we improve our generative AI technologies.

6. Exercising your rights

6.1 Your Rights

You have a number of rights in relation to how we process your personal data that we hold as a data controller, subject to certain legal obligations and limitations. These include

• the right to access the personal data that we may hold about you;
• the right to rectify any inaccurate personal data that we may hold about you;
• the right to have your personal data that we hold about you erased;
• the right to ask us to provide your personal data in a portable format or, where technically feasible, to have your data ported to a new service provider if you no longer wish to use the Apps or our services;
• the right to request a restriction of the processing of your personal data; 
• the right to object to us processing your personal data including any processing for the purposes of direct marketing or profiling. 

Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time, but any processing that we have carried out before you withdraw your consent remains lawful.

Please note that when you use our services, either as a Client or a Flexer, the processing of your information, and/or that of your team who you nominate to liaise with us, will become a condition of the contract between us as we require certain information in order to be able to provide you with our services (e.g. contact information, ‘right to work’ documentation etc.). In those circumstances, if you do not provide certain information when requested, we may be unable to provide our services to you. 

6.2 Exercising your rights

You can exercise your right to access or delete your personal data by submitting a request via this form.

You can exercise all of the other rights at any time by contacting us at privacy @ indeedflex.com (remove spaces). Please note that we may attempt, where reasonably necessary, to verify your identity through the email address or telephone number associated with your use of the Apps prior to fulfilling any such request and reserve the right to deny a request where we are unable to satisfactorily complete this process. If you authorize someone to make a request on your behalf, we may also deny your request if we are unable to verify with you that the individual making the request is authorized to act on your behalf.

7. Your U.S. Privacy Rights

Some U.S. states have privacy laws providing privacy rights to their residents. These laws include the; Texas Data Privacy Security Act (TDPSA), California Consumer Privacy Act (CCPA), Colorado Privacy Act, Connecticut Data Privacy Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act. However, these rights are available to all Indeed Flex users subject to certain legal obligations and limitations. See Section 6 of our Privacy Policy for guidance on how to exercise your rights or call our designated toll-free telephone number at 800-616-6535. 

Our Privacy Policy explains the categories and sources of personal data that we collected over the past twelve (12) months, why we collected this information (section 2), and the third parties with which we shared it (section 3).

To learn more about Indeed Flex’s approach to California’s “Do not sell my personal information” requirement, how it may apply to your use of our Site, and how you can exercise this right, please go to https://indeedflex.com/ccpa-dns/. Currently, Indeed Flex does not “sell” or “share” personal data for the purposes of the California Consumer Privacy Act (CCPA) and its amendments. Our data collection for marketing and analytics purposes relies on anonymized or aggregated session data gathered through third-party tracking technologies, such as cookies and pixels. This data does not include personal identifiers, and Flex does not share personal information with third parties for advertising purposes.

Indeed Flex records Do Not Sell (DNS) opt-out preferences on a user-account basis, without linking them to IP addresses, cookies, or other tracking identifiers. While users have the option to opt out of the selling or sharing of data, this preference is not currently integrated with cookie-based tracking settings. Should Indeed Flex engage in the selling or sharing of personal information as defined by CCPA and CPRA in the future, we would fully respect and enforce user opt-out preferences. 

For information on managing cookies or adjusting your cookie preferences, please visit the cookie settings link located in the lower banner of our website.

Certain transfers of personal data between Indeed Flex and its affiliates may occur as part of providing products and services to our users. These transfers are integral to our operations and are conducted in compliance with applicable laws and regulations. More information on Indeed’s affiliates and our inter-affiliate transfers can be found in our Privacy Center at https://hrtechprivacy.com.

For further clarity and informational purposes alone, this chart reflects which states require which of the rights described in Section 6 of this Policy.

1. California Consumer Privacy Act
2. Colorado Privacy Act
3. Connecticut Data Privacy Act
4. Montana Consumer Data Privacy Act
5. Oregon Consumer Privacy Act
6. Texas Data Privacy And Security Act
7. Utah Consumer Privacy Act
8. Virginia Consumer Data Protection Act

If you have been denied a request to exercise your rights as described in this section, you may appeal Indeed Flex’s decision by contacting privacy @ indeedflex.com (remove spaces). If your appeal is declined, you may submit a complaint with your state’s Attorney General.

8. Contacting Us & Complaints

8.1 Contacting Us

Should you have any concerns about how we handle your personal data, we encourage you to please contact us in the first instance and we will do our best to resolve your concern. 

If you are located in the United Kingdom:

Syft Online Limited T/A Indeed Flex will deal with your query and you can contact us by emailing privacy @ indeedflex.com (remove spaces) or by writing to Data Protection Manager, Syft Online Limited T/A Indeed Flex, 20 Farringdon Road Ground Floor, EC1M 3HE London UK.

If you are located in the United States:

Indeed Flex Inc. will deal with your query and you can contact us by emailing privacy @ indeedflex.com (remove spaces) or by writing to Data Protection Manager, Austin Indeed Tower (HQ) 200 West 6th Street, Floor 36, Austin, TX 78701.

If you are located anywhere else:

Indeed Ireland will deal with your query and you can exercise any of the above rights by emailing privacy-dept @ indeed.com (remove spaces) or by writing to Privacy Department, Indeed Ireland Operations Limited at Dublin – Block B, Capital Dock, 80 Sir John Rogerson’s Quay, Grand Canal Dock, Dublin 2, D02 HE36, Ireland.

8.2 Complaints

Indeed Flex takes your data protection questions and concerns seriously, and we are committed to resolving complaints about our collection or use of your data. If you believe your data protection rights have been infringed, we encourage you to contact our DPO by sending an email to privacy-dept @ indeed.com (remove spaces). You also have the right to complain to the appropriate data protection supervisory authority. 

For example, if you are in the UK, you may submit a complaint to your local supervisory authority with respect to our processing of your personal data. The supervisory authority in the UK is the Information Commissioner’s Office (ICO). For further details on how to complain to the ICO, please follow the links below: https://ico.org.uk/make-a-complaint/ or https://ico.org.uk/global/contact-us/. 

For example, if you are in the EEA, Indeed Flex’s main establishment in the EEA is Indeed Ireland Operations Limited in Ireland, and it is regulated by the Irish Data Protection Commission. Please consult this link for further details on how to complain to the DPC. 

Cookie Policy

Thank you for visiting https://indeedflex.com (“IndeedFlex”) and/or https://indeedflex.co.uk/indeedflexplus/(“IndeedFlex+”). Together, IndeedFlex and IndeedFlex+ (the “Apps”) are revolutionising casual workforce management for employers and individuals who are seeking work on a casual basis (“Workers”). 

We cookies to enhance your experience when you visit the Apps, either as a user of the Apps or other visitor. A cookie is a text file that websites send to a user’s computer or other internet-connected device to uniquely identify the device and browser or to store information or settings in a browser. Cookies help distinguish you from other users of the Apps and help personalise your experience.

Most web browsers automatically accept cookies, but browser settings can be changed to prevent these cookies from collecting information. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you set your browser to block all cookies (including essential cookies) you may not be able to access all or parts of our website and some of the services you request through the Apps may not work correctly.

Two kinds of cookies are used on the Apps – session cookies and persistent cookies. 

1. Session cookies are used to remember selections made when you use the Apps. Session cookies are deleted automatically when you leave the Apps or close your browser.

2. Persistent cookies are used to identify you when you return to the Apps and/or to remember specific information about your preferences. These cookies also help us understand browsing behaviour within the Apps, which can help us develop the Apps in a way we believe will be most relevant to your interests. Persistent cookies are stored on your device and are not deleted when the browser is closed, they remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie) – these cookies must be ‘manually’ deleted if you want to remove them.

First and third party cookies

We set cookies (first party cookies) on our web pages, however, where we require additional information or services, we also allow other companies to host cookies on our web pages (third-party cookies). These partner companies have been carefully selected by us.

What do we use cookies for?

The cookies we use are categorised into five groups:

1. Strictly Necessary cookies

– these cookies are used for technical reasons and are necessary to enable the Apps to operate efficiently so that you can navigate the Apps with ease and use specific features. These include, for example, cookies that enable you to log into secure areas of the Apps and cookies that help us to debug any errors. The type of personal data which may be collected through these cookies includes IP address; location data and the fact that you are logged on to the Apps. These cookies are deleted when you leave the Apps or close your browser and do not store your preferences or information beyond your current visit. If these cookies are blocked or disabled, some of the Apps’ functions will not be available to you and you may not be able to use our service.

2. Performance cookies

– these cookies are used to obtain statistics about the number of users of the Apps and how such users interact with the Apps. These cookies collect information that is aggregated and therefore cannot be used to identify an individual’s identity. This data is used to analyse things like how frequently people visit the Apps, how it is found and which pages are most frequently viewed. Such information allows us to continuously improve the Apps to provide users with a better online experience (such as enabling users to find what they are looking for more easily). These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

3. Functionality cookies

– these cookies are used to improve the functionality of the Apps and make it easier to use. They help us to identify you as a repeat user of the Apps and help us remember your preferences (such as choice of language, country setting or mobile device preferences, for example), which saves you time by making the user experience easier. In order to provide these features these cookies do collect your personal information. Usually functionality cookies expire after a maximum of 2 years but they can be deleted from your browser history at any time up to the point of their expiry.  

4. Analytical

– these cookies gather information about your habits when using the Apps (including the pages you have visited). We may combine such information with other personal data that we have collected about you (for example your user profile) to enhance the Apps and make them more tailored to you. These cookies may be placed on the Apps by carefully selected third parties such as Google Analytics, on our behalf (with our permission) in order to help us collect statistical data about users of the Apps and conduct market research. These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

To opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpage/gaoptout 

5. Advertising/Targeted Cookies 

– these cookies are used to deliver advertisements relevant to you, based upon your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. These cookies record your visit to the Apps, the pages you have visited and the services/features you have selected. We will use this information to make the Apps and the advertising displayed more relevant to your interests. These cookies are also used to link to social media networks and other third parties which may also use this information about your visit to target advertising to you.

We use cookies and other storage technologies and services from third-party partners such as Google, Facebook and Snapchat for measurement services, better targeting of ads and for marketing purposes. These cookies and other storage technologies and services allows us to display Flex and Flex+ promotional material to you on other websites you visit across the Internet.

What third party cookies do we use?

We have set out below the third parties who set cookies on our website and a brief description of how they will use the information obtained through these cookies:

Please see below for a list of the third party cookies used on the Apps and further information on how they can be disabled. Although we may update this list periodically, please be advised that the names of cookies, pixels and other technologies are subject to change

Third party cookies on IndeedFlex:

Functionality (1)

Targeting (27)

Opt-out

US – http://www.aboutads.info/choices/ 

CND – http://youradchoices.ca/ 

EU – http://www.youronlinechoices.eu/

Third party cookies on IndeedFlex+:

Targeting/Advertising (23)

Opt-out

US – http://www.aboutads.info/choices/ 

CND – http://youradchoices.ca/ EU – http://www.youronlinechoices.eu/

How do I control my cookie settings on my computer?

Please be aware that if you decide to disable or block cookies, parts of the Apps may not function correctly, or at all, and we may not be able to offer our services to you.

Should you choose however to disable or block our cookies on your device you will need to do this through your browser. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences. You can also easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer:

• Google Chrome
• Internet Explorer 
• Mozilla Firefox
• Safari (Desktop) 
• Safari (Mobile) 
• Android Browser 
• Opera 
• Opera Mobile

Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.