About Indeed Flex

Indeed Flex (“Flex”) is a flexible staffing platform that connects workers with employers in the industrial, facilities management, and retail sectors. 

Previously known as “Syft” in the UK, Flex is bringing flexibility and control back to the hands of employers and workers in staffing. 

Breaking from the traditional staffing agency model, Flex seeks to benefit both employers and workers through technological innovation. An easy-to-use app which features qualified workers and a range of businesses; experienced workers who are verified by the Flex team and ready at short notice; a rating system where you can see Flexers’ previous job ratings and rate them after each shift. Flex saves employers time, money and provides a better staffing experience for both workers and businesses.

Welcome 

Indeed Flex’s core mission is to provide job seekers with a fast way to find temporary work that fits their lifestyles and to provide employers with a better staffing experience. With the backing, support, and resources of Indeed, the world’s #1 job site, we’re striving to transform the temporary staffing landscape to make access to work and job seekers fast and frictionless. 

Since each of Indeed’s Affiliates and Brands (as detailed in our HR Tech) shares the mission to help people get jobs, and help employers find great candidates, we developed a Privacy Center as a way of educating our users about our affiliates, and how we share data with them to provide the strongest product and service offerings to our users. You can find out more about how we share data between affiliates on our Privacy Center FAQ page.

We’ve recently updated our Privacy Policy to maintain trust and to ensure that our Privacy Policy clearly explains how we collect and use personal and non-personal data.

Here’s a summary of key updates:

• We have made changes to the structure and layout of our Privacy Policy to make it easier to read and understand.
• We have added more detail about the information we collect, how we use Personal Data, and the legal bases we rely upon to use Personal Data.
• We have updated our Region-Specific information section in attention to updates to the California Consumer Privacy Act in the California Privacy Rights Act (together, the “CCPA”) that went into effect on January 1, 2023. 

We encourage you to review the “Last Updated” legend below to determine when it was last amended. Any changes to the Privacy Policy become effective on the “Last Updated” date indicated below. 

If Indeed Flex is going to use Personal Data collected through the Sites in a manner materially different from that stated at the time of collection, then Indeed Flex will notify users via email and/or by posting a notice on the applicable Sites for 30 days prior to such use or by other means as required by law.

Indeed Flex reserves the right to amend this Privacy Policy at any time.

Privacy Policy

Last updated: 19 September 2023

1. INTRODUCTION

This Privacy Policy details the collection, use, and disclosure of personal and non-personal data you give to Indeed Flex (referred to here as “Flex”) when you access or use Flex’s online and/or mobile services, applications and websites, and software provided by Flex on or in connection with such services or websites (the “Sites”).

The Flex App (UK site: https://indeedflex.co.uk/ US site: https://indeedflex.com/) connects businesses with fully vetted, trained workers (“Flexers”) at a lower cost than a traditional flexible staffing agency. Flex+ (https://indeedflex.co.uk/indeedflexplus/) is a platform used by businesses (“Clients”) to manage their own casual workers (“Workers”), Flexers and workers supplied by recruitment agencies (“Agency Workers”). Together, the Indeed Flex App and the Indeed Flex+ App (the “Apps”) are revolutionising casual workforce management for clients and for workers who are seeking work on a casual basis who have registered to use the Apps. We are committed to protecting and respecting your privacy. This policy together with the Indeed Flex UK App Terms and Conditions, the Indeed Flex US App Terms and Conditions and the Indeed Flex+ App Terms and Conditions; set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand what data we collect, how that data is used, and the ways it can be shared by us and you.

1.1 WHO IS RESPONSIBLE FOR YOUR INFORMATION? 

Your ‘data controller’, which is the entity responsible for your information, will depend on your location and what kind of worker you are when using the Apps. For Flexers, Indeed Flex is the Controller of your information. For the purposes of this Privacy Policy, “Flex”, “Syft”, “we”, “us” and “our” means:  

• Syft Online Limited T/A Indeed Flex if you are located in the United Kingdom; 
• Indeed Flex Inc. if you are located in the United States; and 
• Indeed Ireland Operations Limited (‘Indeed Ireland’) if you are located anywhere else. 

If you are a Worker and the Client by whom you’ve been engaged uses the Flex+ service to manage its staffing needs then that Client is your data controller, in certain circumstances Indeed Flex is the data processor in respect of your personal data. If you are an Agency Worker to a Flex+ client, that agency is the Controller of your information.

For Clients and Flexers outside the United States, Syft Online Limited T/A Indeed Flex and Indeed Operations Ireland Limited act as joint controllers of your personal data in certain instances and have determined their respective responsibilities for compliance with applicable data protection laws in this regard.

1.2 PERSONAL AND NON-PERSONAL DATA

Personal data (“Personal Data”) refers to any information that relates to an identified or identifiable individual, and non-personal data (“Non-Personal Data”) refers to any information that does not identify you as a specific individual. Please note that at all times Indeed Flex will adhere to the applicable statutory definition in determining what is and is not Personal Data for the purposes of this Privacy Policy. Where this Privacy Policy refers to “information” or “your information” this may include both Personal and Non-Personal Data.

2. INFORMATION WE COLLECT FROM YOU

2.1 INFORMATION YOU GIVE US

• By filling in forms on the Apps or by corresponding with us by phone, email or otherwise, either as a Flexer or as a Client. In respect of phone calls, we record all incoming calls for training and quality purposes and we record calls that we make to you, only if you have consented to this. You may also provide us with information when you register to use the Apps or report a problem with the Apps. We ask you to disclose only as much information as is necessary to provide you with our services through the Apps or to submit a question or comment in relation to the Apps. 
• If you are accessing and using the Apps as a Flexer. This information includes your name; email address; home address; availability for work; photograph; profile description and security verification; roles and skills; contact details; previous employment experience; Reference contact details (Including name, email and phone); shifts worked through the platform; copies of any ‘right to work’ documentation, which shows your ongoing entitlement to work (such as passport, visa documentation, national ID and/or resident’s permit); training certificates and qualifications; date of birth; details of your next of kin (including name, relationship and contact details), to protect your personal safety in case of an emergency; bank account details to pay you; location data, to show employers the number of Workers nearby, to show you jobs nearby, remind you of scheduled shifts, and allow you to check-in to a shift, and send you jobs you may be interested in, as applicable; surveys related to your preferences and satisfaction; methods of contact preferences; certain other data, including details of any medical issues for which you may require special assistance or the processing of sick leave; background vetting information including details of unspent criminal convictions where this is information is sought by Clients (while we ask the question on behalf of Clients, Workers are not obliged to provide this information); and any other details that you may provide by completing the sign up process.
• If you are accessing and using the Apps as a Flexer in the United States. This Information may also include drug testing results; background check results; video and skill assessments results completed during the onboarding process.
• If you only access and use the Apps as a Worker on the Flex+ platform. We collect your name; email address; employee unique number; phone number; roles; skills; shifts worked and any other details that you may provide by completing the sign up process, which the Client acts as Controller in respect of.
• If you are accessing and using the Apps as a Client. Information collected includes: your name; Client name; Client address; email address; job title; registered company number; VAT number and other business contact details of your staffing managers, as well as the following information relating to any Workers whom you engage: (i) rates of pay; (ii) shifts worked; (iii) skills set; (iv) Client feedback and ratings; (v) interaction with shifts; (vi) unique identifiers and (vii) ERN number.

2.2 INFORMATION WE COLLECT ABOUT YOU

• Technical information, including the Internet protocol (IP) address used to connect your device to the Internet; your login details; browser type and version; time zone setting; browser plug-in types and versions; operating system and platform (for further information please see our Cookie Policy)
• Information about your visit, including the dates and times you use the Apps; work opportunities you view or search for page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); methods used to browse away from the page; and any phone number used to call our customer service number (for further information please see our Cookie Policy).

2.3 INFORMATION WE RECEIVE FROM OTHER SOURCES

• If you are a Client, we collect further information about you from credit reporting agencies, such as your credit history, for the purposes of credit risk reduction. We may combine this data with the other information we have collected about you via the Apps. 
• Indeed Flex and Flex+ have a rating system for its Clients and Workers. Clients may rate Workers and Flexers based on their performance during an engagement and Workers may also rate Clients during their engagement with that Client. If you are a Worker, we may receive a rating for you from a Client and if you are a Client, we may receive a rating for you from a Worker whom you have engaged through the Apps. You can find more detail on ratings in Section 7.
• If you are a Client, we may obtain your contact details from third party marketing companies. This information is processed in accordance with this privacy policy and applicable data protection and privacy requirements. 
• Flex+ Clients have access to a network of agencies that supply workers to that Client on an ad hoc basis.

2.3 MINIMUM AGE OF OUR USERS

The Apps are not for use by anyone under the age of 18. However if local laws provide for an alternative minimum age for Indeed Flex to lawfully provide the services in the Apps to you, then that shall apply as the applicable minimum age. In all jurisdictions outside the UK or European Union, if you are under the age of 18 or the age of majority in your jurisdiction, you must use the Apps under the supervision of your parent, legal guardian or responsible adult.Indeed Flex adopts a range of measures to try to ensure that we do not accept individuals who do not meet the minimum age and any other applicable age requirements. These measures can include but are not limited to: confirmation of date of birth during the application process, confirmation of documentation provided.  If you do not satisfy these age requirements, please email privacy@indeedflex.com.

3. USES MADE OF THE INFORMATION

3.1 USES

We use this information in the following ways:

• to carry out our obligations arising from any contracts entered into between you and us, for example, the terms which govern how we make the Apps available to you and/or provide our services to you. This means that, where you are a Flexer, we will use your information to connect you with Clients and where you are a Client we will use your information to connect you with Flexers;
• to keep a record of your working hours where we are required to by law or by the Client
• to assess and verify your skills, training and desired roles through interviews, online assessments and training through third party platforms, if you are a Flexer using the Indeed Flex App; 
• to match your skills and desired roles to suitable engagements;  
• to pay you, if you are a Flexer using the Indeed Flex App;
• to communicate with you as part of our relationship with you as a Client or a Flexer; 
• to ensure payment of our invoices; 
• to assist with the administration of the employment relationship between Flexers and Clients using the Indeed Flex App; 
• to comply with any legal obligations to which we are subject;
• to market our services to you and to provide you with information about other applications or online services that we may offer which are similar to the Apps or the services we are supplying to you (or that you have enquired about) (for further information regarding our online marketing and advertising activities please see our Cookie Policy);
• to notify you about changes to the Apps or our services; 

• to administer the Apps and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve the Apps and to ensure that content is presented in the most effective manner for you and for your computer;
• as part of our efforts to keep the Apps safe and secure; and
• to make suggestions and recommendations to you about our other applications or services that may interest you (for further information please see our Cookie Policy);
• Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3.2 LEGAL GROUNDS FOR THESE USES

We collect and process your personal data on the basis of different legal grounds, depending on the nature of the personal data being provided and the type of processing involved. The legal grounds for the processing of your personal data include:

• That the processing is necessary for the performance of a contract which you have entered into with us, including the provision of a service through the Apps, or to take steps at your request prior to entering into a contract, in which case you will be informed if providing your personal data is required; 
• That you have provided consent for the processing for one or more specified purposes, such as, for example, when you opt to receive marketing communications from us or where you consent to providing your location when using the Apps;
• That the processing is necessary for compliance with a legal obligation to which we are subject, for example where we are required under local laws to retain certain business records; 
• The processing is necessary for the purposes of the legitimate interests which we pursue and which are not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. An example of our reliance on this legal ground is where the processing of your information is necessary to protect the security of the Apps or where we share your personal data with our affiliates or with our third party service providers and suppliers, as outlined further below. Communications that are necessary for the continued running of our app may be sent under legitimate interest, examples include but are not limited to: job offers, engagement reminders or support related conversations, which are sent via SMS, email or in-app messages. Indeed Flex will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products and features to you. 

Where it takes place, the legal basis for the processing of any information relating to your health is that it is necessary in order to comply with legal obligations in the field of employment or social security law. For the UK Flexers this could include a questionnaire that requests if any reasonable adjustments need to be made during your sign up or engagements through the platform.

4. DISCLOSURES AND TRANSFERS OF YOUR INFORMATION

4.1 SHARING YOUR INFORMATION WITH FLEX AFFILIATED ENTITIES AND WEBSITES

As mentioned above, our core mission is to connect workers with Clients which is a mission we share with each of our affiliates. In order to support that mission we share certain information with our affiliates. Such information sharing is governed by this Privacy Policy. We also developed the Privacy Centre as a way of educating our users about our affiliates and how we share data with them to provide the strongest product and service offerings to our users.  We encourage you to visit the Privacy Centre to learn more.

Information shared by you with Indeed Flex may also be shared with any Indeed Flex affiliated entity, no matter where it is located, to provide you with enhanced and optimised functionality on Indeed Flex. This aligns closely with the purposes detailed in this Privacy Policy, in particular, by strengthening Indeed Flex’s ability to provide a simple and effective recruitment solution that connects Clients and Flexers. If you do not wish for your information to be transferred in this way you should not use the Apps. 

For the purposes of this Policy, “affiliates” means any entity that directly or indirectly, controls, is controlled by, or is under common control of or with a Indeed Flex entity, now or in the future. “Control” for these purposes means having a majority of shares or the right and ability to direct management. And this includes Indeed Flex affiliated entities located outside the European Economic Area (“EEA”), the United Kingdom or Switzerland. 

Examples of our affiliates and affiliated websites include: Indeed, Glassdoor, Simply Hired, Resume.com, Workopolis, Wowjobs, Engineerjobs, RescueMyResumes and Resumeperfector. 

Such data sharing with Indeed Flex affiliates will be performed for a number of specific reasons.

• Improved Services

To provide Flexers with a more personalised and improved content, performance, features and services on Indeed Flex and its affiliates’ sites. For example, Indeed Flex and its affiliates will use your previous search and browsing history (e.g. the engagements/jobs you click on), IP address, or your profile information, to determine relevant search results. Such sharing will also be performed to facilitate improved data analysis, testing, research, and service improvement.

• More Employers, More Job Listings and More Workers

Such data sharing will allow Workers to access an even broader database of jobs and Clients, and for Clients to access more Flexers. For example, Indeed Flex will be able to recommend jobs or Clients on Flex or on websites of Flex affiliates, as well as facilitate applications and display engagements/job listings from the Apps to Flex affiliates’ websites and vice versa. Flex or another Flex affiliate will be able to recommend a Flexer to a Client hosted by Flex or to a Client hosted by a Flex affiliate. Equally, a Flexaffiliate will be able to recommend an engagement/job listing hosted by a Flex Client to a Worker hosted by a Flex affiliate. Indeed Flex and its affiliates will also be able to share Client data (such as account information and behavioural data) to provide a better experience to those Clients.

• Better Security for Users

Such data sharing will allow Indeed Flex and Flex affiliated entities to process your personal data for the purpose of improving user security and internal operations, troubleshooting, and detecting and preventing fraud and spam.

4.2 TRANSFERS OF INFORMATION TO CLIENTS

As noted above, Indeed Flex shares Flexer information with Clients through the Apps. 

If you are a Flexer using the Flex App, by applying or signing up for an engagement with a Client you agree to the disclosure of your personal data to that Client. It should however be noted that Indeed Flex provides limited information to Clients in such cases. Please also note that Clients process personal data received through the Apps as data controllers, independently responsible for their own handling of your personal data. As such, if you are a Flexer, any requests to exercise your rights in respect of personal data processed by a Client as Controller should be directed to that Client. 

If you are a Client, you agree to process the personal data of Flexers, provided to you through the Flex App, only for the purpose of (i) availing of the Flex App service in accordance with the Flex App Terms and Conditions which includes engaging a Flexer or (ii) as otherwise required or permitted under applicable data protection laws. As a Client you further agree to comply with all of your obligations under applicable data protection laws with respect to the collection, processing and storage of Personal Data provided to you by Indeed Flex, including the provision of your own Privacy Notice to the worker where necessary. 

4.3 INFORMATION SHARED WITH CLIENTS BY WORKERS

Indeed Flex is not responsible for or liable to the Client acting as Controller of data such as but not limited to data which Client is legally required to maintain, data which Workers upload to the platform, data  exchanged directly between Flexers/Workers and Clients during an engagement or otherwise shared with one another outside of the Apps, Clients processing data for their own purpose on the Flex+ App. Clients, as Data Controllers are responsible for their own processing of Worker information.

4.4 TRANSFERS OF INFORMATION TO SERVICE PROVIDERS

In order to provide you with our services through the Apps, we may share your personal data with selected third parties including:

• credit reporting agencies, if you are an Client, for the purpose of carrying out credit checks and the Disclosure and Barring Service, if you are a Flexer using the Flex App, for the purpose of carrying out background checks;
• our business partners, suppliers and sub-contractors in connection with our operations and for the purposes outlined above only. Examples of such suppliers include partners we use to market our products,  our cloud-based communications software provider; our CRM software provider, our cloud storage provider and our document management system provider;
• analytics and search engine providers that assist us in the improvement and optimisation of the Apps;
• Neutral vendors are used by certain clients to process their job offers; under the neutral vendor model the Client and Indeed Flex act as controllers, with the vendor as the processor. In order to receive offers from these clients, workers personal details and documents may need to be uploaded to this vendor;
• if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
• if Indeed Flex or substantially all of its assets are acquired by a third party, in which case personal data held by it about the Apps’ users will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (UK Flexer Terms, US Flexer Terms, Flex+ Terms) and any other applicable agreements; or to protect our rights, property, or safety or that of our customers, or others.

4.5 HOW WE SHARE INFORMATION/RECIPIENTS

We only disclose your personal information to third parties as follows:

• We use affiliated and unaffiliated service providers all over the world to help us deliver our service and run our business subject to strict confidentiality agreements. These companies are authorized to use your personal information only as necessary to provide these services to us;

5. TRANSFERS OF PERSONAL DATA OUTSIDE OF THE UK AND EEA

As explained in section 4, information shared by you with Indeed Flex will be shared with our service providers and other Indeed Flex affiliated entities, no matter where they are located, for the purpose of providing you with the Apps and improving the Apps, and any other purposes described in this Privacy Policy. This means that your personal data will be transferred to other countries, both inside and outside of the UK and the EEA. 

We rely on a combination of legal mechanisms to support transfers of personal data outside of the the UK and the EEA, which may include, where appropriate, the execution of Standard Contractual Clauses to ensure that any personal data transferred is subject to appropriate safeguards and other decisions from appropriate authorities that a third country provides an adequate level of protection.

5.1 GDPR PROTECTIONS

Transfers which are subject to the GDPR  are performed based on agreements that also incorporate the protections and requirements provided for under Chapter V (and Article 28, where appropriate) of the GDPR. This incorporates EU data protection requirements to ensure adequate protection of such personal data transfers.

5.2 INDEPENDENT DISPUTE RESOLUTION FOR INDIVIDUALS IN THE EU, UK AND SWITZERLAND

In compliance with the US-EU (applicable in all EEA countries) and Swiss-US Privacy Shield Principles, Indeed, Inc. commits to resolve complaints about your privacy and the collection or use of your Personal Data by Indeed, Inc. Individuals in the EEA, UK or Switzerland with inquiries or complaints regarding this Privacy Policy should first contact Indeed, Inc. at: Indeed Privacy Department, Indeed, Inc., Austin Indeed Tower (HQ) 200 West 6th Street, Floor 36, Austin, TX 78701, or by emailing privacy-dept@indeed.com.

Indeed, Inc. has further committed to refer unresolved privacy complaints relating to Indeed, Inc. ’s processing of your Personal Data under the EU-US and Swiss-US Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a nonprofit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

There may be a possibility, under certain limited conditions, for individuals in the EEA, UK or Switzerland to invoke binding arbitration before the Privacy Shield Panel.

6. STORAGE AND RETENTION OF YOUR PERSONAL DATA

All information you provide to us is also stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

The time periods for which we retain your personal information depend on the type of information and the purposes for which we use it. We will not retain your personal data for any longer than is necessary for the purposes of performing the processing outlined in this Privacy Policy or to preserve and protect our rights to the extent permitted by law (for example, to preserve records of a dispute) or to comply with our obligations under local law (for example, we are obliged to retain certain revenue records). 

For further information on the periods for which we retain your personal information, please contact us as outlined in section 10 of this Privacy Policy.

7. AUTOMATED PROCESSING

In order to optimise the performance of the Apps for our users, Flex performs automated processing of personal data including profiling in limited instances. This processing involves the Apps suggesting suitable engagements for you on our platform, on the basis of your skills, experience and previous ratings. As explained below, Clients can also avail of automation and can use the Smart Matching feature when shortlisting suitable candidates for a shift.

Automation related to strikes and bans – only applicable to Flexers

If you are a Flexer,  your work performance will be assessed based on certain behaviours. Certain actions may result in you receiving a ‘strike’ or a ‘ban’ from Clients and are recorded on the Flex platform.  These ratings are visible to Clients. If you receive 3 ‘strikes’ then this results in a ‘ban’ from the App, a ban can also result in certain behaviours as explained below and can be manual or automatic. You can object to strikes and bans and will be offered a manual review of the rating. If you are banned from the platform your access will be revoked.

Workers on the Flex+ platform can receive ratings from the client for internal quality control, but they are not subject to the strikes and ban automation.

For more details on Strikes and Bans, please refer to our Flexer Terms and Conditions (UK Flexer Terms, US Flexer Terms)

• Automatic Strike – Lateness – If you are 15 mins late to a shift you will receive a strike notification 2 hours after your shift ends; 
• Automatic Ban – No Show – Failure to attend a shift without notification will result in an automatic ban;
• Manual Ban – If you cancel a shift less than 24 hours, but more than 30 minutes, before that shift is due to start; You will be banned from our service when 3 activated strikes are accumulated against your profile at the same time;
• Manual Strike – Strikes can result from negative feedback/ratings from clients including but not limited to: wrong uniform, bad attitude or incidents.

If a strike or ban is applied to your profile, you will receive an email notification with the details. To contest a ban or strike you can reply to the email notification to raise a support ticket to offer you a right to discuss the strike and whether it is justified.

Automation related to ‘ratings’ – Only applicable to Flexers

• Automatic 5* Rating – We start everyone at 5* to help them get their first Engagement and this rating disappears after the first rating from a Client;
• Automatic venue block – If a client rates you less than or equal to 3* on a role, you will get automatically blocked from future offers for that venue;
• Automatic preferred worker – If a client rates you as 5* on a role rating, you will get added to the client’s preferred staff pool;
• Automatic skill progression – Ratings of 4/5* by clients lets them comment on additional skills that you have displayed during the engagement, this can increase the skills listed on your profile and may increase the job offers that you are eligible for;
• Manual ratings and comments – Ratings from clients to workers are made after every engagement is completed;
• Manual ratings and comments – Ratings from workers to clients are made after every engagement is completed;

Automation related to work history – Flexers

• Work history and references require a valid contact name and email address to verify, you should ensure that you have your referee’s permission to supply their contact details (Email, Name, Phone number) to Flex;

Automation related to surveys – Flexers

• Surveys on satisfaction are sent on an automatic cadence to measure engagement, your preferences relating to engagements and to improve our product and services;

Automation related to right to work or critical documents – Flexers  

• If your right to work document expires, you will be automatically unverified. If you are not verified, you cannot receive offers through the platform.  Please ensure that you maintain up to date right to work documents.

Smart matching feature 

Clients can prioritise ‘notifications’ of shifts in one of 3 ways;

1. Marketplace and Flex+ Clients can “Let Flex do the work”:

For any shift that is offered to workers using “Let Flex Do the Work”, we segment the worker pool by looking into 3 criterias:

• Skills: Whether the worker has the skills for the job. One needs to be verified for the role through onboarding and verification process and must possess hard skills mentioned as requirements for the job;
• Availability: Workers must be available i.e. they must not already be booked on another shift, they must have indicated that they are available to work (availability section on worker profile) at the time of the shift and their minimum pay rate (indicated on profile) must be equal or greater than the hourly rate of shift on offer;
• Performance: Workers must meet a minimum threshold of average rating and no show rate. So this considers all the previous ratings and no shows on earlier work they had been booked on through Flex;

2. Marketplace and Flex+ Clients can “Offer to My Staff” the job will be put forward only to those workers found in your ‘My Staff’ network.

3. Marketplace and Flex+ Clients can “Browse and Offer to Individuals” Indeed Flex will pull up all available skilled workers for the selected time period. Simply select the individuals needed then choose ‘Offer’ 

4. Flex+ Clients can also make offers to agency workers on to shifts. In order to add agencies click on the ‘candidates’ button. This will lead you to the Candidates screen, after which you will need to select ‘Booked’. Once here, on the left of the screen, you will see an ‘Add’ button next to Agency. Click on the button and you can proceed to add the information for that specific job.

Offers are made to workers in priority order incrementally. Smart Matching relates to offer notifications only and does not stop workers applying for these jobs manually if they meet the required criteria.

Where it occurs, such processing is carried out where it is necessary for the performance of our agreement with our users and to allow Flex to provide its services to Workers and Clients. 

To contest any decision generated by automated means or to seek further information in this respect, please contact us as outlined in section 10 of this Privacy Policy. 

8. EXERCISING YOUR RIGHTS

8.1 YOUR RIGHTS

You have a number of rights in relation to how we process your personal data. These include:

• the right to access the personal data that we may hold about you;
• the right to rectify any inaccurate personal data that we may hold about you;
• the right to have your personal data that we hold about you erased;
• the right to ask us to provide your personal data in a portable format or, where technically feasible, to have your data ported to a new service provider if you no longer wish to use the Apps or our services;
• the right to request a restriction of the processing of your personal data; 
• the right to object to us processing your personal data including any processing for the purposes of direct marketing or profiling. 

Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time, but any processing that we have carried out before you withdraw your consent remains lawful.

Please note that when you use our services, either as a Client or a Flexer, the processing of your information, and/or that of your team who you nominate to liaise with us, will become a condition of the contract between us as we require certain information in order to be able to provide you with our services (e.g. contact information, ‘right to work’ documentation etc.). In those circumstances, if you do not provide certain information when requested, we may be unable to provide our services to you. 

8.2 EXERCISING YOUR RIGHTS 

You can exercise your right to access or delete your personal data by submitting a request via: 

• This form if you are in the UK;
• This form if you are in the US;

You can exercise all of the other rights at any time by contacting us at privacy@indeedflex.com. Please note, we may attempt, where reasonably necessary, to verify your identity through the email address or telephone number associated with your use of the Apps prior to fulfilling any such request and reserve the right to deny a request where we are unable to satisfactorily complete this process. If you authorize someone to make a request on your behalf, we may also deny your request if we are unable to verify with you that the individual making the request is authorized to act on your behalf.

9. YOUR CALIFORNIA PRIVACY RIGHTS

By availing yourself of the rights afforded in this section of our Privacy Policy, you are declaring that you are a California resident.  You can exercise any of the rights in this section at any time by emailing privacy@indeedflex.com or by writing to Data Protection Manager, 6433 Champion Grandview Way, Building 1, Austin, TX, 78750, USA

You have a number of rights available to you under California law in relation to how we process your personal data.  We offer all of our users the rights afforded above in Section 9 of our Privacy Policy.  Additionally, California law provides:

• the right to request that we disclose the personal data we collect, use, disclose, and “sell” about you;
• the right to opt-out of the “sale” of your personal data to third parties; and 
• the right not to be discriminated against by exercising these rights.

Our Privacy Policy explains the categories and sources of personal data that we collected over the past twelve (12) months (section 2), why we collected this information (section 3), and the third parties with which we shared it (section 4).

To learn more about Indeed Flex’s approach to California’s “Do not sell my personal information” requirement, why it applies to your use of our Site, and how you can exercise this right, please go to [https://indeedflex.com/ccpa-dns/]. There, we explain how California has defined as “sales” under the California Consumer Protection Act (“CCPA”) certain transfers of personal data, including between Indeed Flex and its affiliates, that are integral to the products and services we offer to our users. We do not “sell” your Personal Data in the traditional sense. More information on Indeed’s affiliates and our inter-affiliate transfers can be found in our Privacy Center at https://hrtechprivacy.com.

Under California’s “Shine the Light” law (Civil Code section 1798.83), California residents have certain rights regarding the disclosure of their Personal Data to third parties for their own direct marketing purposes. Indeed Flex’s policy is not to disclose your Personal Data to third parties for the third parties’ direct marketing purposes if you have exercised your option to prevent that information from being disclosed to third parties for those purposes. If you wish to not have your personal information shared for those purposes, you may request that we delete your Personal Data by emailing or writing to us at the contact information shown above.

10. CONTACTING US & COMPLAINTS

10.1 CONTACTING US

Should you have any concerns about how we handle your personal data, we encourage you to please contact us in the first instance and we will do our best to resolve your concern. 

If you are located in the United Kingdom:

Syft Online Limited T/A Indeed Flex will deal with your query and you can contact us by emailing privacy@indeedflex.com or by writing to Data Protection Manager, Syft Online Limited T/A Indeed Flex, 20 Farringdon Road Ground Floor, EC1M 3HE London UK.

If you are located in the United States:

Indeed Flex Inc. will deal with your query and you can contact us by emailing privacy@indeedflex.com or by writing to Data Protection Manager, Austin Indeed Tower (HQ) 200 West 6th Street, Floor 36, Austin, TX 78701.

If you are located anywhere else:

Indeed Ireland will deal with your query and you can exercise any of the above rights by emailing privacy-dept@indeed.com or by writing to Privacy Department, Indeed Ireland Operations Limited at Dublin – Block B, Capital Dock, 80 Sir John Rogerson’s Quay, Grand Canal Dock, Dublin 2, D02 HE36, Ireland.

10.2 COMPLAINTS

If you believe your data protection rights have been infringed by Indeed Flex, you have the right to complain to the appropriate data protection supervisory authority. 

For example if you are in the UK, you may submit a complaint to your local supervisory authority with respect to our processing of your personal data. The supervisory authority in the UK is the Information Commissioner’s Office (ICO). For further details on how to complain to the ICO, please follow the links below: https://ico.org.uk/concerns/ or https://ico.org.uk/global/contact-us/. 

For example, if you are in the EEA, Indeed Flex’s main establishment in the EEA is Indeed Ireland Operations Limited in Ireland, and it is regulated by the Irish Data Protection Commission. Please consult this link for further details on how to complain to the DPC. 

11. CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back here frequently to view any updates or changes to this Privacy Policy.

Cookie Policy

Thank you for visiting https://indeedflex.com (“IndeedFlex”) and/or https://indeedflex.co.uk/indeedflexplus/(“IndeedFlex+”). Together, IndeedFlex and IndeedFlex+ (the “Apps”) are revolutionising casual workforce management for employers and individuals who are seeking work on a casual basis (“Workers”). 

We cookies to enhance your experience when you visit the Apps, either as a user of the Apps or other visitor. A cookie is a text file that websites send to a user’s computer or other internet-connected device to uniquely identify the device and browser or to store information or settings in a browser. Cookies help distinguish you from other users of the Apps and help personalise your experience.

Most web browsers automatically accept cookies, but browser settings can be changed to prevent these cookies from collecting information. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you set your browser to block all cookies (including essential cookies) you may not be able to access all or parts of our website and some of the services you request through the Apps may not work correctly.

Two kinds of cookies are used on the Apps – session cookies and persistent cookies. 

1. Session cookies are used to remember selections made when you use the Apps. Session cookies are deleted automatically when you leave the Apps or close your browser.

2. Persistent cookies are used to identify you when you return to the Apps and/or to remember specific information about your preferences. These cookies also help us understand browsing behaviour within the Apps, which can help us develop the Apps in a way we believe will be most relevant to your interests. Persistent cookies are stored on your device and are not deleted when the browser is closed, they remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie) – these cookies must be ‘manually’ deleted if you want to remove them.

First and third party cookies

We set cookies (first party cookies) on our web pages, however, where we require additional information or services, we also allow other companies to host cookies on our web pages (third-party cookies). These partner companies have been carefully selected by us.

What do we use cookies for?

The cookies we use are categorised into five groups:

1. Strictly Necessary cookies

– these cookies are used for technical reasons and are necessary to enable the Apps to operate efficiently so that you can navigate the Apps with ease and use specific features. These include, for example, cookies that enable you to log into secure areas of the Apps and cookies that help us to debug any errors. The type of personal data which may be collected through these cookies includes IP address; location data and the fact that you are logged on to the Apps. These cookies are deleted when you leave the Apps or close your browser and do not store your preferences or information beyond your current visit. If these cookies are blocked or disabled, some of the Apps’ functions will not be available to you and you may not be able to use our service.

2. Performance cookies

– these cookies are used to obtain statistics about the number of users of the Apps and how such users interact with the Apps. These cookies collect information that is aggregated and therefore cannot be used to identify an individual’s identity. This data is used to analyse things like how frequently people visit the Apps, how it is found and which pages are most frequently viewed. Such information allows us to continuously improve the Apps to provide users with a better online experience (such as enabling users to find what they are looking for more easily). These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

3. Functionality cookies

– these cookies are used to improve the functionality of the Apps and make it easier to use. They help us to identify you as a repeat user of the Apps and help us remember your preferences (such as choice of language, country setting or mobile device preferences, for example), which saves you time by making the user experience easier. In order to provide these features these cookies do collect your personal information. Usually functionality cookies expire after a maximum of 2 years but they can be deleted from your browser history at any time up to the point of their expiry.  

4. Analytical

– these cookies gather information about your habits when using the Apps (including the pages you have visited). We may combine such information with other personal data that we have collected about you (for example your user profile) to enhance the Apps and make them more tailored to you. These cookies may be placed on the Apps by carefully selected third parties such as Google Analytics, on our behalf (with our permission) in order to help us collect statistical data about users of the Apps and conduct market research. These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

To opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpage/gaoptout 

5. Advertising/Targeted Cookies 

– these cookies are used to deliver advertisements relevant to you, based upon your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. These cookies record your visit to the Apps, the pages you have visited and the services/features you have selected. We will use this information to make the Apps and the advertising displayed more relevant to your interests. These cookies are also used to link to social media networks and other third parties which may also use this information about your visit to target advertising to you.

We use cookies and other storage technologies and services from third-party partners such as Google, Facebook and Snapchat for measurement services, better targeting of ads and for marketing purposes. These cookies and other storage technologies and services allows us to display Flex and Flex+ promotional material to you on other websites you visit across the Internet.

What third party cookies do we use?

We have set out below the third parties who set cookies on our website and a brief description of how they will use the information obtained through these cookies:

Please see below for a list of the third party cookies used on the Apps and further information on how they can be disabled. Although we may update this list periodically, please be advised that the names of cookies, pixels and other technologies are subject to change

Third party cookies on IndeedFlex:

Functionality (1)

Targeting (27)

Opt-out

US – http://www.aboutads.info/choices/ 

CND – http://youradchoices.ca/ 

EU – http://www.youronlinechoices.eu/

Third party cookies on IndeedFlex+:

Targeting/Advertising (23)

Opt-out

US – http://www.aboutads.info/choices/ 

CND – http://youradchoices.ca/ EU – http://www.youronlinechoices.eu/

How do I control my cookie settings on my computer?

Please be aware that if you decide to disable or block cookies, parts of the Apps may not function correctly, or at all, and we may not be able to offer our services to you.

Should you choose however to disable or block our cookies on your device you will need to do this through your browser. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences. You can also easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer:

• Google Chrome
• Internet Explorer 
• Mozilla Firefox
• Safari (Desktop) 
• Safari (Mobile) 
• Android Browser 
• Opera 
• Opera Mobile

Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.