HR Tech Privacy

About Indeed Flex

Indeed Flex (“Flex”) is a flexible staffing platform that connects workers with employers in the industrial, facilities management, and retail sectors. 

Previously known as “Syft” in the UK, Flex is bringing flexibility and control back to the hands of employers and workers in staffing. 

Breaking from the traditional staffing agency model, Flex seeks to benefit both employers and workers through technological innovation. An easy-to-use app which features qualified workers and a range of businesses; experienced workers who are verified by the Flex team and ready at short notice; a rating system where you can see Flexers’ previous job ratings and rate them after each shift. Flex saves employers time, money and provides a better staffing experience for both workers and businesses.

Welcome 

Indeed Flex’s core mission is to provide job seekers with a fast way to find temporary work that fits their lifestyles and to provide employers with a better staffing experience. With the backing, support, and resources of Indeed, the world’s #1 job site, we’re striving to transform the temporary staffing landscape to make access to work and job seekers fast and frictionless. 

Since each of Indeed’s Affiliates and Brands (as detailed in our HR Tech Privacy Cente) shares the mission to help people get jobs, and help employers find great candidates, we developed the Privacy Center as a way of educating our users about our affiliates, and how we share data with them to provide the strongest product and service offerings to our users. You can find out more about how we share data between affiliates on our Privacy Center FAQ page.

We’ve recently updated our Privacy Policy to maintain trust and to ensure that our Privacy Policy clearly explains how we collect and use personal and non-personal data.

Here’s a summary of key updates:

  • We have made changes to the structure and layout of our Privacy Policy to make it easier to read and understand.
  • We have added more detail about the information we collect, how we use Personal Data, and the legal bases we rely upon to use Personal Data.
  • We have updated our Region-Specific information section in attention to updates to the California Consumer Privacy Act in the California Privacy Rights Act (together, the “CCPA”) that went into effect on January 1, 2023. 

We encourage you to review the “Last Updated” legend below to determine when it was last amended. Any changes to the Privacy Policy become effective on the “Last Updated” date indicated below. 

If Indeed Flex is going to use Personal Data collected through the Sites in a manner materially different from that stated at the time of collection, then Indeed Flex will notify users via email and/or by posting a notice on the applicable Sites for 30 days prior to such use or by other means as required by law.

Indeed Flex reserves the right to amend this Privacy Policy at any time.

Privacy Policy

Last updated: 12 April 2024

1. Introduction

This Privacy Policy details the collection, use, and disclosure of personal and non-personal data provided to Indeed Flex (referred to here as “Flex”) when you access or use Flex’s online and/or mobile services, applications, and websites, and software provided by Flex on or in connection with such services or websites (the “Sites”).

The Flex App (UK site: https://indeedflex.co.uk/ US site: https://indeedflex.com/) connects businesses with workers (“Flexers”) at a lower cost than a traditional flexible staffing agency. Flex+ (https://indeedflex.co.uk/indeedflexplus/) is a platform used by businesses (“Clients”) for scheduling their own casual workers, Flexers and workers supplied by recruitment agencies (“Agency Workers”). Together, the Indeed Flex App and the Indeed Flex+ App (the “Apps”) are revolutionising casual workforce management for clients and for workers who are seeking work on a casual basis who have registered to use the Apps. We are committed to protecting and respecting your privacy. This policy together with the Indeed Flex UK App Terms and Conditions, the Indeed Flex US App Terms and Conditions, and the Indeed Flex+ App Terms and Conditions; set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand what data we collect, how that data is used, and the ways it can be shared by us and you.

1.1 Who is Responsible for Your Information

This section explains when Indeed Flex is either a controller or a processor of your Personal Information, and which entity is responsible for your Personal Data. 

The ‘data controller’, which is the entity responsible for your information, will depend on your location and what kind of worker you are when using the Apps. For Flexers, Indeed Flex is the Controller of your information. For the purposes of this Privacy Policy, “Flex”, “Syft”, “we”, “us” and “our” means:  

  • Syft Online Limited T/A Indeed Flex if you are located in the United Kingdom; 
  • Indeed Flex Inc. if you are located in the United States; and 
  • Indeed Ireland Operations Limited (‘Indeed Ireland’) if you are located anywhere else. 

If you are a Worker and the Client by whom you’ve been engaged uses the Flex+ service to manage its staffing needs then that Client is your data controller and in certain circumstances Indeed Flex is the data processor in respect of your personal data. If you are an Agency Worker to a Flex+ client, that agency and Indeed Flex are separate Controllers of your information.

For Clients and Flexers outside the United States, Syft Online Limited T/A Indeed Flex and Indeed Operations Ireland Limited act as independent controllers of your personal data in certain instances and have determined their respective responsibilities for compliance with applicable data protection laws in this regard.

1.2 Important Definitions

Personal DataAny information that relates to an identified or identifiable individual. This can include information about how you engage with our Services, such as device information or IP address; 
Non-Personal DataAny information that does not relate to an identified/identifiable specific individual, e.g. data relating solely to a business; 
Your InformationPersonal and Non-Personal Data that pertains to you;
AccountThe Flex account you open when you register to become a Flexer and use Flex’s Service;
AffiliateRefers to any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity;
ClientsBusinesses that are looking to engage temporary staff on an as-needed basis; 
UserAnyone (including but not limited to a Flexer or a Client) that registers for an Account.
ControllerThe entity which decides how and why your data is processed 
ProcessorAn entity which processes data in a particular way, at the direction of a controller
Sites
Flex’s online and/or mobile services, applications and websites, and software provided by Flex on or in connection with such services or websites
EEAMembers States of the European Economic Area

1.3 The Scope of Indeed Flex’s Privacy Policy

This Privacy Policy covers data that we collect through the Sites, directly from data subjects, or that we obtain from third parties. In cases where you follow a link to a third-party website, you are no longer covered by our Privacy Policy, and any data collection or processing activity that takes place on that website will be governed by that website’s own privacy policy. We only collect data on the Sites that display a direct link to this Privacy Policy.

The Sites are not for use by anyone under the age of 18 or the applicable minimum age provided for in local laws. In all jurisdictions outside the UK or EEA, if you are under the age of majority in your jurisdiction, you must use the Sites under the supervision of your parent, legal guardian, or responsible adult. 

Indeed Flex adopts a range of measures to try to ensure that we do not accept individuals who do not meet the minimum age and any other applicable age requirements. These measures can include but are not limited to confirmation of the date of birth during the application process, and confirmation of documentation provided. 

If you are applying to work directly for Indeed Flex UK or US as an employee, and not as part of the App offering, please refer to the Applicant Privacy Policy.

Current and former employees of Indeed Flex should reach out to their Human Resources partner to reference the Global Employee Privacy Notice.

2. Data Collection and Use

2.1 Information that Indeed Flex Collects

In accordance with applicable data protection laws in the UK and the EEA, controllers must have a legal basis to process Personal Data. This means we rely on different legal bases to process your Personal Data, depending on the purpose of processing outlined in this Privacy Policy. 

Full details of the types of personal data we collect from you, the purpose of processing it, our processing operations, and details of the legal bases we rely upon for UK GDPR are detailed below. 

2.2 Retention of Your Information

Where Indeed Flex acts as a controller of your Personal Data, we retain such data until it is no longer necessary to fulfill the purpose it is being used for, as required by applicable laws,  or until you ask us to delete it. 

In determining these appropriate retention periods, we consider the purposes for which we process Personal Data and whether we can achieve those purposes through other means. We also consider the extent, nature, and sensitivity of Personal Data and our legal obligations with respect to data. Where possible and relying on our legitimate interest in improving our Sites, Flex anonymizes or aggregates Personal Data, so that it can no longer be associated with or identify a user, in which case Indeed Flex can further process the information. 

Where Indeed acts as the Processor of your Personal Data, we store such data until instructed to delete it by the relevant Controller.

2.3 Information collected from Flexers:

What we collectHow and why we process it Legal Basis 
Account creation and management dataYour login credentials and associated account actions, including when your account is created, when you log in, and any changes to your account.
Contractual Obligation
Activity dataHow you interact with our Sites, including the dates and times you use the Apps; work opportunities you view or search for page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); methods used to browse away from the page; and any phone number used to call our customer service numberLegitimate Interests in understanding how users interact with and use our Sites; and keeping our Sites safe and secure.
Application dataWhat jobs you apply toContractual Obligation
Application screening dataAnswers that you give in relation to questions asked as part of the application processContractual Obligation
Communication dataData that you provide when you interact with us through a third-party messaging service or by corresponding with us by phone, email or otherwise.
In respect to phone calls, we might record all incoming calls for training and quality purposes and we record calls that we make to you, only if you have consented to this. 
You may also provide us with information when you register to use the Apps or report a problem with the Apps. We ask you to disclose only as much information as is necessary to provide you with our services through the Apps or to submit a question or comment in relation to the Apps.
We might record incoming phone calls for training and quality purposes based on your consent.  
Under the limited circumstances where we call you and where the call is recorded, we may rely on your consent.
Contact informationYour name; email address; employee unique number; phone number;and any other details that you may provide by completing the sign-up process.Contractual Obligation
Device informationTechnical information, including the Internet protocol (IP) address used to connect your device to the Internet; your login details; browser type and version; time zone setting; browser plug-in types and versions; operating system and platform;  We rely on our legitimate interests in keeping our Sites safe and secure and to provide a valid and relevant service to our users
Ratings dataIndeed Flex and Flex+ have a rating system for its Flexers. Flexers may be rated based on their performance during an engagement. As a Flexer, we may receive a rating for you from, or on behalf of, a Client whom you have engaged through the Apps. You can find more detail on ratings in Section 6Contractual Obligation
Location dataLocation data, to show employers the number of Workers nearby, to show you jobs nearby, remind you of scheduled shifts, and allow you to check-in and clock-out to a shift, and send you jobs you may be interested in, as applicable. Please note that if you are using the Flex timekeeping method, you must have location service turned on to use. You will be given the option to opt out of the sharing of location data, meaning that you will still be able to clock in/clock out through the QR code method. Indeed Flex will not track your location after your shift is overContractual Obligation
Legitimate Interest
Payment informationInformation to process your payment, such as the last four digits of your card number or bank account number. We never store your whole card/account numberContractual Obligation
Profile dataInformation that you provide in the Profile section of your account. This information includes your name; email address; home address; availability for work; photograph; profile description and security verification; roles and skills; contact details; previous employment experience; Reference contact details (Including name, email and phone); copies of any ‘right to work’ documentation, which shows your ongoing entitlement to work (such as passport, visa documentation, national ID and/or resident’s permit); training certificates and qualifications; date of birth; details of your next of kin (including name, relationship and contact details), to protect your personal safety in case of an emergency; bank account details to pay you; remind you of scheduled shifts, and allow you to check-in to a shift, and send you jobs you may be interested in, as applicable; surveys related to your preferences and satisfaction; methods of contact preferences; certain other data, including details of any medical issues for which you may require special assistance or the processing of sick leave; background vetting information including details of unspent criminal convictions where this is information is sought by Clients (while we ask the question on behalf of Clients, Workers are not obliged to provide this information); and any other details that you may provide by completing the sign up process. Contractual Obligation
Scheduling informationYour availability and responses to calendar invitations for interviews, including from third party calendar providers if you choose to link them to your account.Contractual Obligation
Health Data (where applicable)Flex may need to ask about health data in certain circumstances. For the UK Flexers this could include a questionnaire that requests if any reasonable adjustments need to be made during your sign up or engagements through the platform. This is necessary in order to comply with legal obligations in the field of employment or social security law.Legal obligation
Drug testing results  (US only)Some clients require Flex to conduct drug testing before shifts can be worked; Please note that these results will not be stored in our systems. Drug testing results are processed as part of performance of a contract, Contractual necessity and where required by law 
Taxpayer identification number to meet state and federal reporting requirements (such as your Social Security Number) – only if you are located in the US
For benefit reporting and payroll processing (Please note that SSN is required for payroll processing and is required by payroll provider to accurately report employee earnings, withhold taxes, and contribute to Social Security and Medicare programs); for verification purposes (Indeed Flex uses SSN at the I9 Section to validate an account and confirm that there is no SSN already associated with that account)For benefit reporting and employment verification, this is done by Legal requirement;
We rely on our legitimate interest for using this data for verification purposes; 

2.4. Information we collect about Clients:

What we collect How we use it and why we process it Legal Basis 
Business Contact Detailsyour name; Client name; Client address; email address; job title; registered company number; VAT number and other business contact details of your staffing managers. This information is processed in accordance with this privacy policy and applicable data protection and privacy requirementsPerformance of Contract
Information Related to Workers(i) rates of pay; (ii) shifts worked; (iii) skills set; (iv) Client feedback and ratings; (v) interaction with shifts; (vi) unique identifiers and (vii) ERN number.Performance of Contract
Credit Report InformationWe collect further information about you from credit reporting agencies, such as your credit history, for the purposes of credit risk reduction. We may combine this data with the other information we have collected about you via the Apps.Performance of Contract

2.5 Information we collect about Agency Workers:

What we collect How we use it and why we process it Legal Basis 
We may collect and store specific data from our agency partners, including name, contact details, National Insurance numbers for the UK, Type of National Insurance Number for the UK, social security number for the US, and date of birth 
to generate an identification reference for Workers. This identification reference may be used for internal deduplication across platforms. The data will be collected directly from the respective agency partners based on our legitimate interest in maintaining accurate and deduplicated records. No third parties will have access to this data.”Legitimate Interest

3. Disclosures and transfers of your information

3.1 Sharing your information with Flex Affiliated Entities and Websites

As mentioned above, our core mission is to connect workers with Clients which is a mission we share with each of our affiliates. In order to support that mission we share certain information with our affiliates. Such information sharing is governed by this Privacy Policy. We also developed the Privacy Centre as a way of educating our users about our affiliates and how we share data with them to provide the strongest product and service offerings to our users.  We encourage you to visit the Privacy Centre to learn more.

Information shared by you with Indeed Flex may also be shared with any Indeed Flex affiliated entity, no matter where it is located, to provide you with enhanced and optimised functionality on Indeed Flex. This aligns closely with the purposes detailed in this Privacy Policy, in particular, by strengthening Indeed Flex’s ability to provide a simple and effective recruitment solution that connects Clients and Flexers. If you do not wish for your information to be transferred in this way you should not use the Apps. 

For the purposes of this Policy, “affiliates” means any entity that directly or indirectly, controls, is controlled by, or is under common control of or with a Indeed Flex entity, now or in the future. “Control” for these purposes means having a majority of shares or the right and ability to direct management. And this includes Indeed Flex affiliated entities located outside the European Economic Area (“EEA”), the United Kingdom or Switzerland. 

For more information on how we handle international transfers of data, please review Section 5: Transfers of Personal Data Outside of the UK and EEA.

Our affiliates and affiliated websites include: Indeed, Glassdoor, Simply Hired, Resume.com, Workopolis

Such data sharing with Indeed Flex affiliates will be performed for a number of specific reasons:

  • Improved Services

To provide Flexers with a more personalised and improved content, performance, features and services on Indeed Flex and its affiliates’ sites. For example, Indeed Flex and its affiliates will use your previous search and browsing history (e.g. the engagements/jobs you click on), IP address, or your profile information, to determine relevant search results. Such sharing will also be performed to facilitate improved data analysis, testing, research, and service improvement.

  • More Employers, More Job Listings and More Workers

Such data sharing will allow Workers to access an even broader database of jobs and Clients, and for Clients to access more Flexers. For example, Indeed Flex will be able to recommend jobs or Clients on Flex or on websites of Flex affiliates, as well as facilitate applications and display engagements/job listings from the Apps to Flex affiliates’ websites and vice versa. Flex or another Flex affiliate will be able to recommend a Flexer to a Client hosted by Flex or to a Client hosted by a Flex affiliate. Equally, a Flex affiliate will be able to recommend an engagement/job listing hosted by a Flex Client to a Worker hosted by a Flex affiliate. Indeed Flex and its affiliates will also be able to share Client data (such as account information and behavioural data) to provide a better experience to those Clients.

  • Better Security for Users

Such data sharing will allow Indeed Flex and Flex affiliated entities to process your personal data for the purpose of improving user security and internal operations, troubleshooting, and detecting and preventing fraud and spam.

3.2 Transfers of information to Clients

As noted above, Indeed Flex shares Flexer information with Clients through the Apps. 

If you are a Flexer using the Flex App, by applying or signing up for an engagement with a Client you agree to the disclosure of your personal data to that Client. It should however be noted that Indeed Flex provides limited information to Clients in such cases. Please also note that Clients process personal data received through the Apps as data controllers, independently responsible for their own handling of your personal data. As such, if you are a Flexer, any requests to exercise your rights in respect of personal data processed by a Client as Controller should be directed to that Client. 

If you are a Client, you agree to process the personal data of Flexers, provided to you through the Flex App, only for the purpose of (i) availing of the Flex App service in accordance with the Flex App Terms and Conditions which includes engaging a Flexer or (ii) as otherwise required or permitted under applicable data protection laws. As a Client you further agree to comply with all of your obligations under applicable data protection laws with respect to the collection, processing and storage of Personal Data provided to you by Indeed Flex, including the provision of your own Privacy Notice to the worker where necessary. 

3.3 Information shared with Clients by Workers

Indeed Flex is not responsible for or liable to the Client acting as Controller of data such as but not limited to data which Client is legally required to maintain, data which is uploaded to the platform, data  exchanged directly between Flexers/workers and Clients during an engagement or otherwise shared with one another outside of the Apps, Clients processing data for their own purpose on the Flex+ App. Clients, as Data Controllers are responsible for their own processing of worker information.

3.4 Transfers of information to Service Providers

In order to provide you with our services through the Apps, we may share your personal data with selected third parties including:

  • credit reporting agencies, if you are an Client, for the purpose of carrying out credit checks and the Disclosure and Barring Service, if you are a Flexer using the Flex App, for the purpose of carrying out background checks;
  • our business partners, suppliers and sub-contractors in connection with our operations and for the purposes outlined above only. Examples of such suppliers include partners we use to market our products,  our cloud-based communications software provider; our CRM software provider, our cloud storage provider and our document management system provider;
  • analytics and search engine providers that assist us in the improvement and optimisation of the Apps;
  • Neutral vendors are used by certain clients to process their job offers; under the neutral vendor model the Client and Indeed Flex act as controllers, with the vendor as the processor. In order to receive offers from these clients, workers personal details and documents may need to be uploaded to this vendor;
  • if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • if Indeed Flex or substantially all of its assets are acquired by a third party, in which case personal data held by it about the Apps’ users will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (UK Flexer Terms, US Flexer Terms, Flex+ Terms) and any other applicable agreements; or to protect our rights, property, or safety or that of our customers, or others.

3.5 How we share information / recipients

We only disclose your personal information to third parties as follows:

  • We use affiliated and unaffiliated service providers all over the world to help us deliver our service and run our business subject to strict confidentiality agreements. These companies are authorized to use your personal information only as necessary to provide these services to us;
Category of Third-PartyData Categories Shared with Such Third Parties
Advertising Partners & ExchangesPersonal details, Technical and Usage Data
AffiliatesPersonal details, Public authority personal details, Education and training details, Flex Work History, Financial details, CV, Right to Work/VISA documentation, External communications, Internal communications, Technical and Usage Data, Criminal Conviction Data
Analytics & Optimization ProvidersPersonal details, Technical and Usage Data
Benefit ProvidersPersonal details, Payroll, Financial Details
Cloud Storage, Computing Platforms & Associated Tools and Software ProvidersPersonal details, Public authority personal details, Education and training details, Previous Work History, Flex Work History, Financial details, Payroll, CV, Right to Work/VISA documentation, Emergency/Next of Kin Contact Details, External communications, Internal communications, Geolocation, Technical and Usage Data, Workplace Security, Criminal Conviction Data
Communication SoftwarePersonal details
Compliance Software/VendorsPersonal details, Public authority personal details, Education and training details, Previous Work History, Flex Work History, Financial details, Right to Work/VISA documentation, Emergency/Next of Kin Contact Details, Criminal Conviction Data
Customer Relationship Management & Sales Transaction/Optimization ProvidersPersonal details, Public authority personal details, Education and training details, Flex Work History, Financial details, CV, Right to Work/VISA documentation, External communications, Internal communications, Technical and Usage Data
Email, Phone, SMS & In-App Delivery ProvidersPersonal details, External communications, Internal communications, Technical and Usage Data
Financial Transaction, Accounting, and Audit providersPersonal details, Public authority personal details, Flex Work History, Financial details, Payroll, External communications, Internal communications, Technical and Usage Data
Learning Management SystemPersonal details, Education and training details, Previous Work History, Flex Work History, Technical and Usage Data
Marketing and Prospecting ProvidersPersonal details, Technical and Usage Data
Multimedia / Ideation Software & Online HostingPersonal details, External & Internal communications, Technical and Usage Data
Survey SoftwarePersonal details, External communications, Technical and Usage Data
Website Hosting/Management ServicesPersonal details, External communications, Technical and Usage Data

4. Transfers of Personal Data Outside of the UK and EEA

As explained in section 4, information shared by you with Indeed Flex will be shared with our service providers and other Indeed Flex affiliated entities, no matter where they are located, for the purpose of providing you with the Apps and improving the Apps, and any other purposes described in this Privacy Policy. This means that your personal data will be transferred to other countries, both inside and outside of the UK and the EEA. 

We rely on a combination of legal mechanisms to support transfers of personal data outside of the UK and the EEA, which may include, where appropriate, the execution of Standard Contractual Clauses with the relevant recipients to ensure that any personal data transferred is subject to appropriate safeguards and other decisions from appropriate authorities that a third country provides an adequate level of protection.

4.1 GDPR PROTECTIONS

Transfers which are subject to the GDPR  are performed based on agreements that also incorporate the protections and requirements provided for under Chapter V (and Article 28, where appropriate) of the GDPR. This incorporates EU data protection requirements to ensure adequate protection of such personal data transfers.

5. Automated Processing

In order to optimise the performance of the Apps for our users, Flex performs automated processing of personal data including profiling in limited instances. This processing involves the Apps suggesting suitable engagements for you on our platform, on the basis of your skills, experience and previous ratings. As explained below, Clients can also avail of automation and can use the Smart Matching feature when shortlisting suitable candidates for a shift.

Automation related to strikes and bans – only applicable to Flexers

If you are a Flexer,  your work performance will be assessed based on certain behaviours. Certain actions may result in you receiving a ‘strike’ or a ‘ban’ from Clients and are recorded on the Flex platform.  These ratings are visible to Clients. If you receive 3 ‘strikes’ then this results in a ‘ban’ from the App, a ban can also result in certain behaviours as explained below and can be manual or automatic. You can object to strikes and bans and will be offered a manual review of the rating. If you are banned from the platform your access will be revoked.

Workers on the Flex+ platform can receive ratings from the client for internal quality control, but they are not subject to the strikes and ban automation.

For more details on Strikes and Bans, please refer to our Flexer Terms and Conditions (UK Flexer Terms, US Flexer Terms)

  • Automatic Strike – Lateness – If you are 15 mins late to a shift you will receive a strike notification 2 hours after your shift ends; 
  • Automatic Ban – No Show – Failure to attend a shift without notification will result in an automatic ban;
  • Manual Ban – If you cancel a shift less than 24 hours, but more than 30 minutes, before that shift is due to start; You will be banned from our service when 3 activated strikes are accumulated against your profile at the same time;
  • Manual Strike – Strikes can result from negative feedback/ratings from clients including but not limited to: wrong uniform, bad attitude or incidents.

If a strike or ban is applied to your profile, you will receive an email notification with the details. To contest a ban or strike you can reply to the email notification to raise a support ticket to offer you a right to discuss the strike and whether it is justified.

Automation related to ‘ratings’ – Only applicable to Flexers

  • Automatic 5* Rating – We start everyone at 5* to help them get their first Engagement and this rating disappears after the first rating from a Client;
  • Automatic venue block – If a client rates you less than or equal to 3* on a role, you will get automatically blocked from future offers for that venue;
  • Automatic preferred worker – If a client rates you as 5* on a role rating, you will get added to the client’s preferred staff pool;
  • Automatic skill progression – Ratings of 4/5* by clients lets them comment on additional skills that you have displayed during the engagement, this can increase the skills listed on your profile and may increase the job offers that you are eligible for;
  • Manual ratings and comments – Ratings from clients to workers are made after every engagement is completed;
  • Manual ratings and comments – Ratings from workers to clients are made after every engagement is completed;

Automation related to work history – Flexers

  • Work history and references require a valid contact name and email address to verify, you should ensure that you have your referee’s permission to supply their contact details (Email, Name, Phone number) to Flex;

Automation related to surveys – Flexers

  • Surveys on satisfaction are sent on an automatic cadence to measure engagement, your preferences relating to engagements and to improve our product and services;

Automation related to right to work or critical documents – Flexers  

  • If your right to work document expires, you will be automatically unverified. If you are not verified, you cannot receive offers through the platform.  Please ensure that you maintain up to date right to work documents.

Smart matching feature 

Flex offers Clients several smart matching features that assist Clients in offering and assigning Engagements to Flexers and Workers. Depending on the specific options that a Client selects, our smart matching will determine which Engagements are shown to Flexers on the Flex App. The smart matching feature may also offer Engagements to Flexers and Workers on a priority order basis, and determine which Flexers and Workers are accepted for an Engagement based on the criteria described below.   

  • Skills: this criteria considers whether the worker has the skills required for the job, such as whether the worker has been verified for the role through the onboarding and verification process, and whether the worker has the skills determined by the Client.

If a Flexer’s onboarding document that allows them to work for Flex expires, such as their right to work document, they will be automatically unverified in the Platform. Flexers who are not verified are unable to receive Engagement offers or apply for Engagements through the platform.

  • Worker preferences availability: this criteria considers whether the worker is available for the Engagement and whether the worker’s preferences match the terms of the Engagement. For example, to be eligible for an Engagement, the worker must not already be booked for conflicting Engagements. The hourly rate and location for the Engagement must also match the worker’s pay and location preferences.  
  • Performance: this criteria considers whether the worker meets minimum performance standards for the Engagement. This includes a worker’s average rating and other performance-related standards, such as how frequently the worker is late or does not show up for a shift.
  • Worker activity on the Flex App: this criteria considers the worker’s interactions with the Flex App. For example, workers who have been inactive on the app for over three months may not be considered eligible for an Engagement. 
  • Client Preferences: this criteria considers whether the worker meets the Client’s set preferences. For example, Clients may choose to prioritize offers to workers who have worked with them before. They may also exclude workers they have not had a good experience with. 

To the extent that our smart matching features rely on automation, such processing is carried out where it is necessary for the performance of our agreement with our users and to allow Flex to provide its services to Flexers and Clients. 

Forms of Appeal for Automated Processing

To contest any decision generated by automated means or to seek further information in this respect, please contact us as outlined in Section 9 of this Privacy Policy.

6. Exercising your rights

6.1 Your Rights

You have a number of rights in relation to how we process your personal data that we hold as a data controller, subject to certain legal obligations and limitations. These include

  • the right to access the personal data that we may hold about you;
  • the right to rectify any inaccurate personal data that we may hold about you;
  • the right to have your personal data that we hold about you erased;
  • the right to ask us to provide your personal data in a portable format or, where technically feasible, to have your data ported to a new service provider if you no longer wish to use the Apps or our services;
  • the right to request a restriction of the processing of your personal data; 
  • the right to object to us processing your personal data including any processing for the purposes of direct marketing or profiling. 

Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time, but any processing that we have carried out before you withdraw your consent remains lawful.

Please note that when you use our services, either as a Client or a Flexer, the processing of your information, and/or that of your team who you nominate to liaise with us, will become a condition of the contract between us as we require certain information in order to be able to provide you with our services (e.g. contact information, ‘right to work’ documentation etc.). In those circumstances, if you do not provide certain information when requested, we may be unable to provide our services to you. 

6.2 Exercising your rights

You can exercise your right to access or delete your personal data by submitting a request via: 

  • This form if you are in the UK;
  • This form if you are in the US;

You can exercise all of the other rights at any time by contacting us at privacy@indeedflex.com. Please note, that we may attempt, where reasonably necessary, to verify your identity through the email address or telephone number associated with your use of the Apps prior to fulfilling any such request and reserve the right to deny a request where we are unable to satisfactorily complete this process. If you authorize someone to make a request on your behalf, we may also deny your request if we are unable to verify with you that the individual making the request is authorized to act on your behalf.

7. Your California Privacy Rights

By availing yourself of the rights afforded in this section of our Privacy Policy, you are declaring that you are a California resident.  You can exercise any of the rights in this section at any time by emailing privacy@indeedflex.com or by writing to the Data Protection Manager, Austin Indeed Tower (HQ) 200 West 6th Street, Floor 36, Austin, TX 78701.

You have a number of rights available to you under California law in relation to how we process your personal data.  We offer all of our users the rights afforded above in Section 7 of our Privacy Policy.  Additionally, California law provides:

  • the right to request that we disclose the personal data we collect, use, disclose, and “sell” about you;
  • the right to opt-out of the “sale” of your personal data to third parties; and 
  • the right not to be discriminated against by exercising these rights.

Our Privacy Policy explains the categories and sources of personal data that we collected over the past twelve (12) months (section 2), why we collected this information (section 3), and the third parties with which we shared it (section 4).

To learn more about Indeed Flex’s approach to California’s “Do not sell my personal information” requirement, why it applies to your use of our Site, and how you can exercise this right, please go to [https://indeedflex.com/ccpa-dns/]. There, we explain how California has defined as “sales” under the California Consumer Protection Act (“CCPA”) certain transfers of personal data, including between Indeed Flex and its affiliates, that are integral to the products and services we offer to our users. We do not “sell” your Personal Data in the traditional sense. More information on Indeed’s affiliates and our inter-affiliate transfers can be found in our Privacy Center at https://hrtechprivacy.com.

Under California’s “Shine the Light” law (Civil Code section 1798.83), California residents have certain rights regarding the disclosure of their Personal Data to third parties for their own direct marketing purposes. Indeed Flex’s policy is not to disclose your Personal Data to third parties for the third parties’ direct marketing purposes if you have exercised your option to prevent that information from being disclosed to third parties for those purposes. If you wish to not have your personal information shared for those purposes, you may request that we delete your Personal Data by emailing or writing to us at the contact information shown above.

8. Contacting Us & Complaints

8.1 Contacting Us

Should you have any concerns about how we handle your personal data, we encourage you to please contact us in the first instance and we will do our best to resolve your concern. 

If you are located in the United Kingdom:

Syft Online Limited T/A Indeed Flex will deal with your query and you can contact us by emailing privacy@indeedflex.com or by writing to Data Protection Manager, Syft Online Limited T/A Indeed Flex, 20 Farringdon Road Ground Floor, EC1M 3HE London UK.

If you are located in the United States:

Indeed Flex Inc. will deal with your query and you can contact us by emailing privacy@indeedflex.com or by writing to Data Protection Manager, Austin Indeed Tower (HQ) 200 West 6th Street, Floor 36, Austin, TX 78701.

If you are located anywhere else:

Indeed Ireland will deal with your query and you can exercise any of the above rights by emailing privacy-dept@indeed.com or by writing to Privacy Department, Indeed Ireland Operations Limited at Dublin – Block B, Capital Dock, 80 Sir John Rogerson’s Quay, Grand Canal Dock, Dublin 2, D02 HE36, Ireland.

8.2 Complaints

Indeed Flex takes your data protection questions and concerns seriously, and we are committed to resolving complaints about our collection or use of your data. If you believe your data protection rights have been infringed, we encourage you to contact our DPO by sending an email to privacy-dept@indeed.com. You also have the right to complain to the appropriate data protection supervisory authority. 

For example, if you are in the UK, you may submit a complaint to your local supervisory authority with respect to our processing of your personal data. The supervisory authority in the UK is the Information Commissioner’s Office (ICO). For further details on how to complain to the ICO, please follow the links below: https://ico.org.uk/make-a-complaint/ or https://ico.org.uk/global/contact-us/

For example, if you are in the EEA, Indeed Flex’s main establishment in the EEA is Indeed Ireland Operations Limited in Ireland, and it is regulated by the Irish Data Protection Commission. Please consult this link for further details on how to complain to the DPC. 


Cookie Policy

Thank you for visiting https://indeedflex.com (“IndeedFlex”) and/or https://indeedflex.co.uk/indeedflexplus/(“IndeedFlex+”). Together, IndeedFlex and IndeedFlex+ (the “Apps”) are revolutionising casual workforce management for employers and individuals who are seeking work on a casual basis (“Workers”). 

We cookies to enhance your experience when you visit the Apps, either as a user of the Apps or other visitor. A cookie is a text file that websites send to a user’s computer or other internet-connected device to uniquely identify the device and browser or to store information or settings in a browser. Cookies help distinguish you from other users of the Apps and help personalise your experience.

Most web browsers automatically accept cookies, but browser settings can be changed to prevent these cookies from collecting information. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you set your browser to block all cookies (including essential cookies) you may not be able to access all or parts of our website and some of the services you request through the Apps may not work correctly.

Two kinds of cookies are used on the Apps – session cookies and persistent cookies. 

1. Session cookies are used to remember selections made when you use the Apps. Session cookies are deleted automatically when you leave the Apps or close your browser.

2. Persistent cookies are used to identify you when you return to the Apps and/or to remember specific information about your preferences. These cookies also help us understand browsing behaviour within the Apps, which can help us develop the Apps in a way we believe will be most relevant to your interests. Persistent cookies are stored on your device and are not deleted when the browser is closed, they remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie) – these cookies must be ‘manually’ deleted if you want to remove them.

First and third party cookies

We set cookies (first party cookies) on our web pages, however, where we require additional information or services, we also allow other companies to host cookies on our web pages (third-party cookies). These partner companies have been carefully selected by us.

What do we use cookies for?

The cookies we use are categorised into five groups:

1. Strictly Necessary cookies

– these cookies are used for technical reasons and are necessary to enable the Apps to operate efficiently so that you can navigate the Apps with ease and use specific features. These include, for example, cookies that enable you to log into secure areas of the Apps and cookies that help us to debug any errors. The type of personal data which may be collected through these cookies includes IP address; location data and the fact that you are logged on to the Apps. These cookies are deleted when you leave the Apps or close your browser and do not store your preferences or information beyond your current visit. If these cookies are blocked or disabled, some of the Apps’ functions will not be available to you and you may not be able to use our service.

2. Performance cookies

– these cookies are used to obtain statistics about the number of users of the Apps and how such users interact with the Apps. These cookies collect information that is aggregated and therefore cannot be used to identify an individual’s identity. This data is used to analyse things like how frequently people visit the Apps, how it is found and which pages are most frequently viewed. Such information allows us to continuously improve the Apps to provide users with a better online experience (such as enabling users to find what they are looking for more easily). These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

3. Functionality cookies

– these cookies are used to improve the functionality of the Apps and make it easier to use. They help us to identify you as a repeat user of the Apps and help us remember your preferences (such as choice of language, country setting or mobile device preferences, for example), which saves you time by making the user experience easier. In order to provide these features these cookies do collect your personal information. Usually functionality cookies expire after a maximum of 2 years but they can be deleted from your browser history at any time up to the point of their expiry.  

4. Analytical

– these cookies gather information about your habits when using the Apps (including the pages you have visited). We may combine such information with other personal data that we have collected about you (for example your user profile) to enhance the Apps and make them more tailored to you. These cookies may be placed on the Apps by carefully selected third parties such as Google Analytics, on our behalf (with our permission) in order to help us collect statistical data about users of the Apps and conduct market research. These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

To opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpage/gaoptout 

5. Advertising/Targeted Cookies 

– these cookies are used to deliver advertisements relevant to you, based upon your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. These cookies record your visit to the Apps, the pages you have visited and the services/features you have selected. We will use this information to make the Apps and the advertising displayed more relevant to your interests. These cookies are also used to link to social media networks and other third parties which may also use this information about your visit to target advertising to you.

We use cookies and other storage technologies and services from third-party partners such as Google, Facebook and Snapchat for measurement services, better targeting of ads and for marketing purposes. These cookies and other storage technologies and services allows us to display Flex and Flex+ promotional material to you on other websites you visit across the Internet.

What third party cookies do we use?

We have set out below the third parties who set cookies on our website and a brief description of how they will use the information obtained through these cookies:

Third-party nameDescription
DoubleclickDoubleClick forms part of Google’s Ad Network. These cookies are set to allow Google/DoubleClick to track user activity in order to gather audience information and to allow remarketing to users.
GoogleGoogle cookies are used to track user activity for the use of Google Analytics, marketing and advertising by Google.
HubspotOur marketing CRM provider Hubspot sets cookies to track user behaviour in order to inform our marketing processes.
Bing/MicrosoftUsed by Microsoft Advertising services to help count valid clicks.

Please see below for a list of the third party cookies used on the Apps and further information on how they can be disabled. Although we may update this list periodically, please be advised that the names of cookies, pixels and other technologies are subject to change

Third party cookies on IndeedFlex:

Functionality (1)

HostProviderNameExpirationPurposeOpt-out
.hs-analytics.netHubSpot__cfduid 1 yearThe __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See links below

Targeting (27)

HostProviderNameExpirationPurposeOpt-out
.linkedin.comLinkedInLidc
Bcookie
__utma
__utmv
1 day
3 months
3 months
1 month
This domain is owned by LinkedIn. It typically acts as a third party host where website owners have placed one of its content sharing buttons on their pages, although its content and services can be embedded in other ways. link
.doubleclick.netDoubleClickIDE
Id
Persistent
3 months
This domain is owned by Doubleclick (Google). Google uses this information to inform, optimise and serve ads to you based on your past visits to our Website. 
link
.m.youtube.comYouTubeLOGIN_INFOPersistentYouTube collects user data through videos embedded in the Apps, which is aggregated with profile data from other Google services in order to display targeted advertising to you across a broad range of their own and other websites. Also used by Google in combination with SID to verify Google user account and most recent login time. link
.youtube.comYouTubeSID
HSID
PREF
APISID LOGIN_INFO
GPS
SSID
YSC
SAPISID
Persistent
Persistent
4 years
Persistent
Persistent

30 minutes
Persistent
Persistent
Persistent
YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to you across a broad range of their own and other websites. Also used by Google in combination with SID to verify Google user account and most recent login time. link
.google.comGoogleAPISID
SSID
NID
SID
SAPISID HSID
3 months
3 months
6 months
3 months
3 months
3 months
Google uses the data gathered from most of these cookies to determine the interests of web users and sell advertising space to organisations based on such interests as well as aligning adverts to the content on the pages where the adverts appear. link
.bing.comBingMUID
MUIDB
1 year
1 year
The Microsoft User Identifier (MUID) is used by Microsoft Advertising services to help count valid clicks.See links below
.hubspot.netHubSpot__cfduid1 yearThe __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See links below

Opt-out

US – http://www.aboutads.info/choices/ 

CND – http://youradchoices.ca/ 

EU – http://www.youronlinechoices.eu/

Third party cookies on IndeedFlex+:

Targeting/Advertising (23)

HostProviderNameExpirationPurposeOpt-out
.ads.linkedin.comLinkedInBizoID
Lang
1 month
Session
This domain is owned LinkedIn. This sub-domain is connected with LinkedIn’s marketing services which enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve advertising targeting. Also used by LinkedIn ads to store a unique user ID. link
.linkedin.comLinkedInLidc
__utma
__utmv
UserMatchHistory
1 day
3 months
3 months
1 month
This domain is owned by LinkedIn. It typically acts as a third party host where website owners have placed one of its content sharing buttons on their pages, although its content and services can be embedded in other ways. link
.youtube.comYouTubeSID
HSID
VISITOR_INFO1_LIVE
PREF
APISID
GPS
SSID
LOGIN_INFO
YSC
Persistent
Persistent


6 months
4 years
30 minutes
Persistent
Persistent

Session
Persistent
YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to you across a broad range of their own and other websites. Also used by Google in combination with SID to verify Google user account and most recent login time. link
m.youtube.comYouTubeLOGIN_INFOPersistentYouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to you across a broad range of their own and other websites.link
.google.comGoogleAPISID
SSID
SID
SAPISID
HSID
3 months
3 months
3 months
3 months
3 months
The Google Universal Analytics cookie assigns a randomly generated number to each Unique User on the site to allow for better tracking and retargeting.
link
.hsforms.comHubSpot__cfduid1 yearThe __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.See links below
.hsforms.netHubSpot__cfduid1 yearThe __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.See links below

Opt-out

US – http://www.aboutads.info/choices/ 

CND – http://youradchoices.ca/ EU – http://www.youronlinechoices.eu/

How do I control my cookie settings on my computer?

Please be aware that if you decide to disable or block cookies, parts of the Apps may not function correctly, or at all, and we may not be able to offer our services to you.

Should you choose however to disable or block our cookies on your device you will need to do this through your browser. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences. You can also easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer:

Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.