ClickIQ

ClickIQ – The smartest tool for the job

ClickIQ’s automated job advertising platform uses the latest AI and programmatic technology to manage, track and optimise the performance of recruitment advertising in real time. Spend is focused where it’s needed most, to reach both active and passive job seekers across Indeed, Google, Facebook and an extensive network of job boards.

Our platform does all of the heavy lifting, leaving recruiters the time to do what they do best – hire great people.

Winners of the Onrec Technical Innovation Award 2018 & 19 and the Global Recruiter Best Innovation Award 2018.

Privacy Policy

Who are we?

ClickIQ is a recruitment technology platform which manages, tracks and optimises the performance of recruitment advertising in real-time (the “Service”). 

This Privacy Policy describes the basis on which any personal data we collect from you, or from others, will be processed by us. Please read the following carefully to understand our practices with regard to your personal data and how we will treat it.

By accessing and continuing to use the Service after having an opportunity to review this Privacy Policy, you accept the Privacy Policy in its entirety. If you do not agree with this Privacy Policy, please do not use the Service.

The data controller in respect of your personal data, for the purposes of this Privacy Policy, is ClickIQ Ltd. with a registered address at 3, Maple Suite, Guardian House, Godalming, Surrey, United Kingdom, GU7 2AE. 

Our Data Protection Manager may be contacted at gdpr@clickiq.co.uk.  

Our Privacy Center

Our core mission is to aid employers in managing and optimising their recruitment activities across a range of job advertising sites and ultimately help job seekers to find great jobs and employers to find great candidates as a result. Since each of our affiliates shares this core mission, we developed the Privacy Center as a way of educating our users about who our affiliates are and how we share data with them to provide the strongest product and service offerings to our users. We encourage you to visit the Privacy Center to learn more.

What Information Do We Collect?

Information collected from you 

You may give us personal data:

  • By corresponding with us by phone, email or otherwise. We ask you to disclose only as much information as is necessary to provide you with the Service or to submit a question or comment in relation to our Website (https://www.clickiq.co.uk/) or our Service. 
  • When you register as a user of the Service (a ‘Client’). The type of information collected includes your name and company name, email address, phone number and physical address. We also collect and maintain your user ID and password, which you create and provide to us. In connection with using the Service, from time to time, you will also provide us with information on job openings and data regarding candidate sources, such as the source of impressions, applications and registrations. This information is made available to us by you, our Client, using a cookie, JavaScript tag or image tag on your site.

Information collected about you through technology

  • If you are a job seeker or job applicant, in order to provide the Service to our Clients, we collect certain information about you and our Client using automated means, such as cookies and web beacons. We collect this information from you when you  click on a ClickIQ sponsored job advertisement on a third party website (for example a job advertising website) and when you start and complete a job application on our Client’s website or a website operated by our Client’s  applicant tracking system. The information we collect in this manner can include your name, CV, email address, IP address, browser type, device type, operating system, referring URLs, the job ads viewed/clicked on, job application starts, job application completions and dates and times of site visits. As soon as your personal data is no longer necessary, it is deleted from the Service and our database after 7 days. For further information, please see our Cookie Policy. 
  • If you visit our Website as a Client or any other visitor, we collect certain information about your visit using either our JavaScript tracking or Image Pixel tracking. Both JavaScript tracking and image Pixel tracking utilise cookies. Please see our Cookie Policy for further information.

Information obtained from others 

  • As mentioned above, if you are a job seeker or job applicant, we may collect your personal information when you click on a ClickIQ sponsored job advertisement on a third party website/service like Facebook Messenger using the ClickIQ Chatbot. We will also track when you start and complete a job application using these services. The information we collect in this manner includes your name, CV, email address, phone number, referring URLs, the job ads viewed/clicked on, job application starts, job application completions and dates and times of site visits. 
  • We also receive certain aggregate data about job applications from the website through which you applied for a job, however, it is not possible to identify an individual from this data. 

Why do we collect this information and how will we use it?

We use this information for the following purposes:

  • Providing you with promotional information about our Service including any demonstrations, if you are a potential Client;
  • Creating and managing your user account, if you are a Client;
  • Providing the Services to our Clients, including publication of job advertisements to third party media such as job sites, for example;
  • Monitoring job applications generated by ClickIQ sponsored job advertisements;
  • Responding to your queries and communicating with you as part of our relationship with you;
  • Sending you news and updates about the Service;
  • Marketing our services to you and providing you with information about other applications or services that we may offer which are similar to the Service (for further information regarding our online marketing and advertising activities please see our Cookie Policy);
  • Operating, evaluating and improving our Service (including developing new services; managing our communications; and performing accounting, auditing, and other internal functions);
  • Performing data analyses;
  • Complying with applicable legal requirements, relevant industry standards and our policies;
  • Securing payment in respect of the Service;
  • To administer and improve our website and for internal operations including troubleshooting, testing, research and statistical purposes;
  • As part of our efforts to keep our website safe and secure; 
  • To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you (please see our Cookie Policy for further details); 
  • If you are a job seeker or candidate, we track your information to learn when you visit a job advertisement, when you start an application and complete an application. We use this information to help ClickIQ and our Client understand the effectiveness of our advertising activity and channels.

ClickIQ collects and processes your personal data on the basis of different legal grounds, depending on the nature of the personal data being provided and the type of processing involved. The legal grounds for the processing of your personal data include:

  • That the processing is necessary for the performance of a contract which you have entered into with us, including for the provision of the Service, or to take steps at your request prior to entering into a contract, if you are a Client or a potential Client – in such cases you will be informed if providing your personal data is required; 
  • That you have provided consent for the processing for a specified purpose, such as, for example, to receive certain marketing communications from us; 
  • That the processing is necessary for compliance with a legal obligation to which we are subject. An example of this is where we are required to retain certain business records for fixed periods of time under local laws; 
  • The processing is necessary for the purposes of the legitimate interests which we or our Clients pursue, where such interests are not overridden by your interests or fundamental rights and freedoms. An example of our reliance on this legal basis is where the processing of your information is necessary to protect the security of the Service or where we share your personal data with our affiliates or with our third party service providers and suppliers, as outlined further below. Where you are a job seeker or a job applicant we process your personal data on the basis of our Client’s legitimate interests in managing and optimising their recruitment activities across a multitude of job advertising sites and platforms. ClickIQ will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products and features to our Clients.

Who do we share this information with?

In order to provide our Service to our Clients, we may share your personal data with selected third parties including:

  • credit reporting agencies, if you are a Client, for the purpose of carrying out credit checks;
  • our business partners, suppliers and sub-contractors in connection with our operations and for the purposes outlined above only. Examples of such suppliers include our advertising and marketing partners for the purposes of publishing job ads as part of the Service and also for the purpose of our own marketing activities and any other third parties who perform services on our behalf including our cloud-based communications software provider; our email delivery provider; our CRM software provider, our cloud storage provider and our document management system provider;
  • analytics and search engine providers that assist us in the improvement and optimisation of the Service; 
  • if you are a job seeker or applicant, we share your information with our Client where you have applied for a job advertised by that Client or as otherwise necessary to demonstrate the effectiveness of our advertising activity and channels. 

We may also share your personal data with any ClickIQ affiliate as detailed further below.

In addition, we may disclose your personal data to third parties:

  • if we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • if ClickIQ or substantially all of its assets are acquired by a third party, in which case information held by it about its Clients or others will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (https://www.clickiq.co.uk/terms-and-conditions/) and other agreements; or to protect our rights, property, or safety or that of our customers, or others.

If you are a Client, you acknowledge and agree that ClickIQ owns all of the information collected in connection with the Service, including information collected via cookies and web beacons regarding job ad views, job application starts and job application completions. We may use such information in line with this Privacy Policy. However, in no event will we publicly disclose any performance-related data specific to your organisation’s campaigns/activities.

Sharing your information with ClickIQ affiliated entities and websites

As mentioned above, our core mission is to aid employers in managing and optimising their recruitment activities across a range of job advertising sites and ultimately help job seekers to find great jobs and employers to find great candidates as a result. In order to support that mission we share certain information with our affiliates. Such information sharing is governed by this Privacy Policy. We also developed the Privacy Center as a way of educating our users about our affiliates and how we share data with them to provide the strongest product and service offerings to our users.  We encourage you to visit the Privacy Center to learn more.

Information provided to ClickIQ may be shared with any ClickIQ affiliated entity, no matter where located, to provide users with enhanced and optimised functionality on ClickIQ. This aligns closely with the purposes detailed in this Privacy Policy, in particular, by strengthening ClickIQ’s ability to provide an effective recruitment technology platform which manages, tracks and optimises the performance of recruitment advertising. If you do not wish your information to be transferred in this way you should not use the Services. 

For the purposes of this Policy, “affiliates” means any entity that directly or indirectly, controls, is controlled by, or is under common control of or with a ClickIQ entity, now or in the future. “Control” for these purposes means having a majority of shares or the right and ability to direct management. And this includes ClickIQ affiliated entities located outside the European Economic Area (“EEA”) or Switzerland.

Examples of our affiliates and affiliated websites include: Indeed, Glassdoor, Simply Hired, Resume.com, Workopolis, Syft, Wowjobs, Engineerjobs, RescueMyResumes and Resumeperfector

Such data sharing with ClickIQ affiliates will be performed for a number of specific reasons;

– Improved Services

To provide Clients with improved content, performance, features and services on ClickIQ and its affiliates’ sites. For example, ClickIQ’s affiliates will use this information to help their clients manage and optimise their recruitment activities and spend across a number of job sites. ClickIQ and its affiliates will also use your previous search and browsing history (e.g. the jobs you click on), IP address, or your profile information, to determine relevant search results. Such sharing will also be performed to facilitate improved data analysis, testing, research, and service improvement.

– More Employers, More Job Listings and More Job Applicants

Such data sharing will allow job applicants to access an even broader database of jobs and employers, and for employers to access more job applicants. For example, a ClickIQ affiliate will be able to recommend a job applicant to an employer hosted by ClickIQ or to an Employer hosted by a ClickIQ affiliate. Equally, a ClickIQ affiliate will be able to recommend a job listing hosted by a ClickIQ Client to a job applicant hosted by a ClickIQ affiliate. ClickIQ and its affiliates will also be able to share employer data (such as account information and behavioural data) to provide a better experience to those employers.

– Better Security for Users

Such data sharing will allow ClickIQ and ClickIQ affiliated entities to process your personal data for the purpose of improving user security and internal operations, troubleshooting, and detecting and preventing fraud and spam.

How long do we retain your information?

The time periods for which we retain your personal information depends on the type of information and the purposes for which we use it. We will not retain personal data for any longer than is necessary for the purposes of performing the processing outlined in this Privacy Policy or  to preserve and protect our rights to the extent permitted by law (for example, to preserve records of a dispute) or to comply with our obligations under local law (for example, we are obliged to retain certain revenue records for specific periods of time). 

If you are a job seeker or job applicant we delete your personal data within 7 days of collecting it. 

For further information on the periods for which we retain your personal information, please contact our Data Protection Manager at gdpr@clickiq.co.uk 

Data Storage and Security

Information security is extremely important to us. ClickIQ to uses reasonable security measures to help protect against the loss, misuse and alteration of the Personal Data under ClickIQ’s control. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. The security of your information also depends on your protection of your account user IDs and passwords. Please do not disclose your user IDs or passwords to unauthorised people. 

Do we transfer your personal data outside of the European Union or European Economic Area (‘EEA’)?

As explained above, information collected by ClickIQ will be shared with other ClickIQ affiliated entities, no matter where they are located, for the purpose of providing the Service and improving the Service, and any other purposes described in this Privacy Policy. This means that your personal data will be transferred to other countries, both inside and outside of the EEA. 

What are your rights with respect to your personal data?

You have the following rights:

  • The right to access the personal data that we hold about you. 
  • The right to require us to rectify any inaccurate personal data about you.
  • The right to have us erase any personal data we hold about you in certain circumstances, such as where it is no longer necessary for us to hold the personal data. 
  • The right to object to our processing of your personal data in certain circumstances, such as processing for the purposes of direct marketing. 
  • The right to ask us to provide your personal data in a portable format, or where technically feasible, for us to port that personal data to another provider once it does not result in a disclosure of personal data relating to other people. 
  • The right to request a restriction of the processing of your personal data. 

Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time but any processing that we have carried out before you withdrew your consent remains lawful. 

You may exercise any of the above rights by contacting gdpr@clickiq.co.uk 

You may also lodge a complaint with your local data protection supervisory authority with respect to our processing of your personal data. The local data protection supervisory authority in the UK is the Information Commissioner’s Office (ICO). The website is https://ico.org.uk/.

Please note that when you use the Service as a Client, the processing of your information, and/or that of your team who you nominate to liaise with us, will become a condition of the contract between us as we require certain information in order to be able to provide you with our services (e.g. contact information). In those circumstances, if you do not provide certain your information when requested, we may be unable to provide our Service to you. 

Changes to this Privacy Policy

From time to time we may update this Privacy Policy. You should visit this page periodically to review any such changes to this  Privacy Policy.

Our Client’s responsibility regarding privacy disclosures

If you are our Client, you are responsible for providing the required privacy notices to your job applicants, including notice that we are collecting certain information as part of the Service as described in this Privacy Policy and any other notices required by applicable data protection law.

How can you contact us?

You can contact us in writing at: 

3, Maple Suite, Guardian House, Godalming, Surrey, United Kingdom, GU7 2AE.

Or by emailing our Data Protection Manager at: gdpr@clickiq.co.uk

Cookie Policy

ClickIQ is a recruitment technology platform which manages, tracks and optimises the performance of recruitment advertising in real-time (the ‘Service’). ClickIQ uses cookies to in order to provide our Service and to improve and protect the security of our Service. We also use cookies to enhance your experience when you visit our Website (https://www.clickiq.co.uk/) either as a user of the Service (a ‘Client’) or other visitor.  

A cookie is a text file that websites send to a user’s computer or other internet-connected device to uniquely identify the device and browser or to store information or settings in a browser. A web beacon, also known as an internet tag or pixel tag, may be used to transmit information collected through cookies back to a web server. Cookies help distinguish you from other users of the Website and help personalise your experience.

Most web browsers automatically accept cookies, but browser settings can be changed to prevent these cookies from collecting information. However, disabling cookies does not necessarily disable the use of pixel tags, web beacons and other technologies that collect information.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you set your browser to block all cookies (including essential cookies) you may not be able to access all or parts of our website and some of the Services you request may not work correctly.

Cookies used as part of the Service to our Clients

To provide the Service, we collect certain information from job applicants through cookies and web beacons on our Client’s website. If you are a job applicant, we use these cookies and web beacons to collect information from you when you click on a ClickIQ sponsored job ad on third party websites (for example a job advertising website) and when you start and complete a job application on our Client’s website or a website operated by our Client’s applicant tracking system. The information we collect in this manner can include your IP address, browser type, device type, operating system, referring URLs, the job ads viewed/clicked on, job application starts, job application completions and dates and times of site visits. Any personal data collected in this way is deleted within 7 days. You should consult the Cookie Notice on any website through which you search or apply for a job in order to obtain further information about the cookies used by such sites and whether they use our Service. 

Cookies used on our Website

ClickIQ uses two kinds of cookies on our Website – session cookies and persistent cookies. 

1. Session cookies are used to remember selections made when you use the Website and are deleted automatically when you leave the Website or close your browser.

2. Persistent cookies are used to identify you when you return to the Website and/or to remember specific information about your preferences. These cookies also help us understand browsing behaviour, which can help us develop the Website. Persistent cookies are stored on your device and are not deleted when the browser is closed, they remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie) – these cookies must be ‘manually’ deleted if you want to remove them.

First and third party cookies

We set cookies (first party cookies) on web pages, however, where we require additional information or services, we also allow other companies to host cookies on our web pages (third-party cookies). These partner companies have been carefully selected by us.w

What do we use cookies for?

The cookies we use are categorised into four groups:

1. Strictly Necessary cookies

– these cookies are used for technical reasons and are necessary to enable our website to operate efficiently so that you can navigate the website with ease and use specific features. These include, for example, cookies that enable you to log into secure areas of our Website when using the Service, such as the dashboard, and cookies that help us to debug any errors. The type of personal data which may be collected through these cookies includes IP address; location data and the fact that you are logged on to the Service. These cookies are deleted when you leave the Service or close your browser and do not store your preferences or information beyond your current visit. If these cookies are blocked or disabled, some of the Service’ functions will not be available to you and you may not be able to use our Service.

2. Performance cookies

– these cookies are used to obtain statistics about the number of users of the Website and how such users interact with the Website. These cookies collect information that is aggregated and therefore cannot be used to identify an individual’s identity. This data is used to analyse things like how frequently people visit the Website, how it is found and which pages are most frequently viewed. Such information allows us to continuously improve the Website to provide users with a better online experience (such as enabling users to find what they are looking for more easily). These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

3. Functionality cookies

– these cookies are used to improve the functionality of the Website and make it easier to use. They help us to identify you as a repeat user of the Website and help us remember your preferences (such as choice of language, country setting or mobile device preferences, for example), which saves you time by making the user experience easier. In order to provide these features these cookies do collect your personal information. Usually functionality cookies expire after a maximum of 2 years but they can be deleted from your browser history at any time up to the point of their expiry.  

4. Analytical

– these cookies gather information about your habits when using the Website (including the pages you have visited). We may combine such information with other personal data that we have collected about you (for example your user profile) to enhance the Website and make it more tailored to you. These cookies may be placed on the Website by carefully selected third parties such as Google Analytics, on our behalf (with our permission) in order to help us collect statistical data about users of the Website and conduct market research. These cookies remain on your device for varying periods with some deleted when you close your browser and others remaining on your device until deleted. 

To opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpage/gaoptout 

5. Advertising/Targeted Cookies 

– these cookies are used to deliver advertisements relevant to you, based upon your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. These cookies record your visit to the Website, the pages you have visited and the services/features you have selected. We will use this information to make the Website and the advertising displayed more relevant to your interests. These cookies are also used to link to social media networks and other third parties which may also use this information about your visit to target advertising to you on other websites across the Internet. 

We have set out below the third parties who set cookies on our website and a brief description of how they will use the information obtained through these cookies:

Third-party nameDescription
DoubleclickDoubleClick forms part of Google’s Ad Network. These cookies are set to allow Google/DoubleClick to track user activity in order to gather audience information and to allow remarketing to users.
Twitter
These cookies allow Twitter to track user activity in order to gather audience information and to allow remarketing through Twitter.
GoogleGoogle cookies are used to track user activity for the use of Google Analytics, marketing and advertising by Google.
InfusionsoftOur marketing CRM provider Infusionsoft (now Keap) sets cookies to track user behaviour in order to inform our marketing processes.
FacebookThese cookies allow Facebook to track user activity in order to gather audience information and to allow remarketing to users through Facebook.

Please view the table below for a list of the third party cookies used on the Website and further information on how they can be disabled. Although we may update this list periodically, please be advised that the names of cookies, pixels and other technologies are subject to change.

HostProviderNameExpirationPurposeOpt-out
.facebook.comFacebookdatr
lu
fr
3 months
3 months
3 months
This domain is owned by Facebook. It mostly collects data on the interests of users via plugins and widgets such as the ‘Share’ button. It is also used to serve targeted advertising to its users when logged into Facebook’s services. This cookie identifies the browser connecting to Facebook. It is not directly tied to individual Facebook users. See links below
.linkedin.comLinkedInLidc
Bcookie
__utma
__utmv
UserMatchHistory
1 day
3 months
3 months
1 month
1 month
This domain is owned by LinkedIn. It typically acts as a third party host where website owners have placed one of its content sharing buttons on their pages, although its content and services can be embedded in other ways. link
.ads.linkedin.comLinkedInBizoID
Lang
1 month
Session
This domain is owned by LinkedIn. This sub-domain is connected with LinkedIn’s marketing services which enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targeting. link
.doubleclick.netDoubleClickIDE
Id
Persistent
3 months
This domain is owned by Doubleclick (Google). Google uses this information to inform, optimise and serve ads to you based on your past visits to our Website. 
link
.m.youtube.comYouTubeLOGIN_INFOPersistentYouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to you across a broad range of their own and other websites. Also used by Google in combination with SID to verify Google user account and most recent login time. link
.youtube.comYouTubeSID
HSID
PREF
APISID LOGIN_INFO
GPS
SSID
YSC
SAPISID
Persistent
Persistent
4 years
Persistent
Persistent
30 minutes
Persistent
Persistent
Persistent
YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to you across a broad range of their own and other websites. Also used by Google in combination with SID to verify Google user account and most recent login time. link
.google.comGoogleAPISID
SSID
NID
SID
SAPISID HSID
3 months
3 months
6 months
3 months
3 months
3 months
Google uses the data gathered from most of these cookies to determine the interests of web users and sell advertising space to organisations based on such interests as well as aligning adverts to the content on the pages where the adverts appear. link
.twitter.comTwitterAuth_token
Twll
Secure_session
Guest_id
__utma
Personalization_id
Remember_checked
Remember_checked_on

14 years
4 years
14 years
3 months
3 months
2 years
4 years
4 years
These cookies allow Twitter to track user activity in order to gather audience information and to allow remarketing through Twitter.Link

How do I control my cookie settings on my computer?

Please be aware that if you decide to disable or block all cookies, parts of the Website may not function correctly, or at all, and we may not be able to offer our services to you.

Should you choose however to disable or block our cookies on your device you will need to do this through your browser. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences or if you wish to set your browser to notify you when you receive a cookie. You can also easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer:

Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.